IT Support Desk Specialist

CTS is looking for a hard-working Information Technology Support Specialist to provide remote and onsite support to our clients in the central Illinois & Indiana region. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.


  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software or onsite service
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
  • Advanced desktop issues
  • VPN connectivity
  • Mid-level server support
  • Firewall support
  • Hardware issues
  • Line of business support


  • A+, Net+, and Sec+ certifications, or equivalent experience
  • Experience with all modern operating systems
  • Deep understanding of business networking
  • Deep understanding of Active Directory, Group Policy, File Sharing, etc.
  • General understanding of technology related to small-medium businesses
  • Virtualization & Firewall experience is a plus!

Why choose CTS?

  • CTS was built and operates as a family-owned company with the same values
  • Flexible and easygoing environment
  • We are a growing company
  • Passionate individuals
  • Open to hear new ideas and ways to improve
  • Focused on improving our client's business to help them succeed


  • Health Insurance Contributions
  • Aflac Supplemental Insurance
  • Simple IRA Retirement
  • Mileage Reimbursement