CTS Computers delivers 24/7 monitoring and live support for Seneca businesses—backed by 30+ years protecting local companies from downtime and data loss.
Hear from Our Customers
Every minute your systems are down costs real money. Employees can’t process orders. Customers can’t complete transactions. Your team sits idle while the clock ticks.
With proactive IT management, those disruptions disappear. Your network stays secure. Your data gets backed up automatically. When issues surface, our team catches them before they impact your operations. You get immediate support from technicians who already know your systems—no explaining your setup to a different person each time.
Your business operates smoothly while we handle security patches, software updates, and system monitoring behind the scenes. Your employees stay productive. Your customers get consistent service. That’s what happens when technology actually supports your business instead of interrupting it.
CTS Computers has spent over 30 years solving technology challenges for businesses throughout Seneca and LaSalle County. We’ve worked with local retailers on Route 6, professional offices downtown, and manufacturing operations that can’t afford a single hour of downtime.
We’re not a distant call center. When you contact us, you reach technicians who understand small-town business realities—limited budgets, older buildings that weren’t designed for modern networks, and internet connectivity that doesn’t always match what urban areas take for granted. We’ve solved these exact challenges hundreds of times.
Our partnerships with Dell, Microsoft, VMware, and Citrix mean you get enterprise-grade solutions sized appropriately for your business. Last month alone, we prevented 47 potential security breaches across our client base through proactive monitoring. That’s the difference between reactive break-fix support and genuine IT partnership.
We start with a complete assessment of your current setup. Our technicians document your network, identify security gaps, test your backup systems, and check for aging equipment that’s becoming a liability. You get a clear report showing exactly where vulnerabilities exist and what needs attention.
Once we understand your environment, we implement 24/7 monitoring that watches for problems around the clock. Our systems track server health, network performance, security threats, and backup completion. We perform maintenance during off-hours so your business never gets interrupted. Software updates, security patches, and system optimization happen automatically while you’re closed.
When something does require attention, you call our direct support line. A real technician answers—not a phone tree or ticket system. Most issues get resolved remotely within the hour. For problems requiring on-site work, we’re typically at your Seneca location the same day. You always know who’s handling your technology and how to reach them immediately.
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Our managed IT services cover everything your business needs to operate securely and efficiently:
We also handle HIPAA compliance for healthcare practices, PCI compliance for retailers processing payments, and custom solutions for manufacturers with specialized equipment. Whether you’re working with legacy systems in older buildings near the Illinois River or implementing modern cloud infrastructure, we adapt our approach to your specific situation.
Our pricing is straightforward—predictable monthly costs based on your user count, with no hidden fees for routine support. Most Seneca businesses with 10-20 employees invest $1,500-$3,000 monthly for comprehensive coverage that costs far less than a single day of downtime.
CTS Computers provides comprehensive IT services throughout Seneca and LaSalle County, including managed IT support, cybersecurity protection, cloud solutions, data backup and recovery, and network management. We serve local businesses along Route 6, downtown offices, and companies throughout the area with both remote support and on-site service when needed.
Our services include 24/7 system monitoring, help desk support for your employees, security management, compliance assistance for regulated industries, and strategic IT planning. We work with businesses of all sizes, from small professional offices to larger operations with multiple locations. Whether you need ongoing managed services or project-based support for specific initiatives, we customize our approach to match your business requirements and budget.
Most small businesses in LaSalle County invest between $100-$200 per user per month for comprehensive managed IT services. A business with 10 employees typically pays $1,000-$2,000 monthly, which includes 24/7 monitoring, security management, backup services, help desk support, and regular maintenance. This predictable monthly cost is significantly less than hiring even a part-time IT person and gives you access to an entire team of specialists.
Pricing depends on your specific needs—how many users and devices you have, what security and compliance requirements apply to your industry, and whether you need advanced services like disaster recovery or cloud migration. We provide clear upfront quotes with no hidden fees. One-time costs for infrastructure improvements or equipment upgrades are separated from ongoing service fees so you understand exactly what you’re paying for.
Look for a provider with proven experience serving businesses similar to yours in size and industry. They should offer transparent pricing with clear explanations of what’s included versus additional charges. Response time commitments matter—ask how quickly they respond to urgent issues and whether you’ll work with the same technicians who learn your systems or get a different person each time.
Verify they understand small business constraints and can work within your budget without overselling unnecessary services. Check if they have experience with your specific challenges, whether that’s HIPAA compliance for medical practices, limited internet connectivity in rural areas, or supporting older buildings that need creative networking solutions. Ask for local references from businesses you can actually contact. The right provider should explain technical issues in plain language and focus on preventing problems rather than just fixing them after they cause downtime.
Yes, CTS Computers provides 24/7 monitoring and emergency support for critical issues that impact your business operations. Our systems watch your network around the clock, and when something goes wrong, we’re alerted immediately—often before you even notice the problem. For urgent issues during business hours, we typically respond within 1-2 hours. After-hours emergencies get handled based on severity and impact to your operations.
Critical problems like server failures, network outages, or security breaches receive immediate attention regardless of when they occur. Many issues can be resolved remotely, which means faster response times than waiting for an on-site visit. For situations requiring physical presence, we prioritize based on how severely the problem affects your ability to operate. Our goal is minimizing downtime because we understand that every hour your systems are unavailable costs you real money in lost productivity and revenue.
Response times depend on the provider and service level you choose. CTS Computers typically responds to critical issues within 1-2 hours during business hours, with many problems resolved remotely within 30-45 minutes of your call. For issues requiring on-site service in Seneca, we usually arrive the same day for urgent problems. Routine maintenance and non-critical requests are scheduled based on your preferences and our availability.
Our 24/7 monitoring means we often identify and fix problems before they impact your business—you never even know something was wrong. When you do need to contact us, you reach a real technician directly, not a phone tree or ticketing system. Because we already know your systems and have remote access configured, we can start troubleshooting immediately rather than spending time understanding your setup. Geographic proximity matters too—being local to LaSalle County means we can reach your location faster than providers based in distant cities.
Any business that depends on computers for daily operations benefits from managed IT services. This includes professional offices like law firms and accounting practices, medical and dental offices requiring HIPAA compliance, retail stores processing credit card transactions, manufacturing companies with specialized equipment, and service businesses managing customer data. If technology downtime costs you money or puts customer information at risk, you need professional IT support.
Businesses with 5-50 employees typically find managed services most valuable—large enough that technology problems cause significant disruption, but too small to justify hiring full-time IT staff. Even if you have someone handling basic tech tasks, they likely lack expertise in cybersecurity, compliance, disaster recovery, and strategic planning. Managed services give you access to specialists in every area of IT for less than the cost of one full-time employee, with guaranteed response times and accountability that internal staff can’t always provide.
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