Professional IT management for Manhattan businesses with 30+ years proven expertise, predictable monthly costs, and same-day response when systems go down.
Hear from Our Customers
Thursday afternoon, your server crashes. Email stops working. Your team can’t access customer files. Every minute that passes means lost productivity, frustrated employees, and customers who can’t get through.
With proactive IT management, those emergencies rarely happen. We monitor your systems around the clock, catching problems before they shut you down. When your network slows down at 2 PM, we’ve already identified the issue and fixed it remotely before you noticed.
You’ll spend less time dealing with technology headaches and more time running your business. No more surprise repair bills when equipment fails. No more wondering if your backup actually works when you need it. Your technology supports growth instead of creating bottlenecks. Manhattan businesses working with us report 60% fewer emergency calls and significantly less downtime compared to break-fix support models.
CTS Computers has provided IT solutions across Illinois and Indiana for over 30 years. We’ve worked with manufacturers, healthcare practices, legal firms, and professional services throughout Will County—including dozens of businesses right here in Manhattan.
Our team holds certifications from Microsoft, Dell, VMware, and Citrix. We’re not a one-person operation scrambling between clients. When you call, you reach our 24/7 live support team who knows your systems and responds immediately. For Manhattan businesses, that means faster on-site service when remote support isn’t enough.
We’ve handled over 8,000 IT deployments since we started, from simple network setups to complex cloud migrations. Whether you’re in the historic downtown area or the northern subdivisions near Route 52, we understand the technology challenges facing growing businesses in smaller communities. You get enterprise-level expertise without Chicago prices or distant providers who don’t understand local business needs.
We start with a comprehensive technology assessment of your current infrastructure. Our team evaluates network security, backup systems, hardware condition, and potential vulnerabilities. You receive a detailed report showing what’s working well and what needs attention, with prioritized recommendations based on business impact and budget.
Once we implement monitoring tools, your systems get 24/7 oversight. Our remote management platform watches server performance, tracks security threats, and handles routine maintenance automatically. Most issues get resolved before they affect your operations. When something requires hands-on attention, we schedule on-site service at your Manhattan location with minimal disruption.
Regular maintenance keeps everything optimized. We handle security patches, software updates, and system tune-ups on a planned schedule. You’ll also receive quarterly technology reviews with your dedicated account manager, discussing upcoming needs, budget planning, and how technology can support your business goals. The result is reliable infrastructure that scales as you grow.
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Our managed IT services cover everything your Manhattan business needs to operate efficiently and securely:
For businesses in older downtown Manhattan buildings or newer developments along Main Street, we handle infrastructure challenges specific to your location. Remote work support has become critical for many Will County businesses, and we provide secure VPN access, cloud collaboration tools, and home office setup for your distributed team.
HIPAA compliance services are available for healthcare practices, while legal and financial services firms get specialized security measures meeting industry requirements. We also provide penetration testing to identify vulnerabilities before attackers do, plus compliance documentation for regulatory audits.
Manhattan businesses typically need reliable network infrastructure, cybersecurity protection, and consistent help desk support. Many companies in Will County are growing beyond basic setups and need proactive monitoring to prevent downtime that costs money and frustrates customers.
Remote work support has become essential, with secure access for employees working from home and cloud collaboration tools. Data backup and disaster recovery matter because one ransomware attack or hardware failure without proper backups can shut down operations for days.
Businesses along the I-55 corridor serving Chicago clients need technology that matches their professional image. We help Manhattan companies implement enterprise-level solutions at small business prices, including managed services that cost less than hiring full-time IT staff.
Most Manhattan small businesses invest between $100-250 per user monthly for comprehensive managed IT services. This typically includes 24/7 monitoring, help desk support, security protection, backup services, and regular maintenance. The exact cost depends on your number of users, system complexity, and service level requirements.
This investment usually costs significantly less than hiring a full-time IT person, who would run $60,000-80,000 annually plus benefits. With managed services, you get an entire team of specialists for a fraction of that cost, plus predictable monthly expenses instead of surprise emergency repair bills.
We provide free technology assessments for Manhattan businesses to evaluate your specific needs and provide accurate pricing. Factors affecting cost include existing infrastructure condition, compliance requirements for your industry, and whether you need basic support or strategic IT planning services.
Response time depends on issue severity and your service level agreement. Critical problems affecting your entire network or multiple users get immediate attention, typically within 1-2 hours during business hours. Our 24/7 live support team answers calls right away, not voicemail systems requiring callbacks.
Many issues get resolved remotely within minutes through our monitoring and management tools. For problems requiring on-site service in Manhattan, we dispatch technicians based on urgency. Emergency situations like server failures or security breaches receive same-day response, while routine maintenance and non-critical issues get scheduled at your convenience.
After-hours support is available for critical situations that can’t wait until morning. Manhattan businesses benefit from our Will County presence with faster on-site response compared to Chicago-based providers traveling from distant locations.
Look for providers with verifiable experience serving businesses similar to yours in size and industry. Check their technical certifications from vendors like Microsoft, Cisco, and VMware, which demonstrate current expertise. Ask about their support process—how quickly they respond, whether you reach live people or voicemail, and if they provide on-site service for your Manhattan location.
Request client references from Will County businesses and check online reviews for patterns. Understand their pricing model clearly, including what’s covered in monthly fees versus additional charges. Avoid providers requiring long-term contracts without flexibility, and ask about their security approach and backup procedures.
A good IT provider should offer a technology assessment showing they understand your specific needs before proposing solutions. They should explain technical concepts in business terms and demonstrate how technology investments support your goals, not just sell products.
Break-fix means you only pay when something breaks, calling for help during emergencies. This seems cheaper initially but leads to higher costs over time. Emergency repairs are expensive, downtime hurts productivity, and problems often compound because nobody’s watching your systems proactively.
Managed IT services provide ongoing monitoring, maintenance, and support for a predictable monthly fee. We catch problems before they cause downtime, keep systems updated and secure, and provide unlimited help desk support. Most Manhattan businesses save money with managed services because prevention costs less than emergency fixes.
Break-fix makes sense for very small operations with minimal technology dependence. Once you have multiple employees relying on systems daily, managed services deliver better value through reduced downtime, improved security, and strategic technology planning that supports business growth rather than just reacting to failures.
Not all Manhattan-area IT providers offer true 24/7 support. Many advertise it but route after-hours calls to voicemail or answering services, with callbacks the next business day. That doesn’t help when your systems crash at midnight or over the weekend.
CTS Computers provides 24/7 live support with real technicians answering calls around the clock. Our monitoring systems watch your infrastructure continuously, often identifying and resolving issues before you’re aware of them. After-hours emergencies get immediate attention from our support team, not recorded messages.
For Manhattan businesses with remote workers or operations outside standard hours, this matters significantly. Technology problems don’t wait for convenient times. Having genuine 24/7 support means faster resolution, less downtime, and peace of mind knowing help is always available when you need it, not just during business hours.
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