Professional IT support with 24/7 monitoring, rapid response, and transparent pricing—serving Lexington and McLean County businesses since 1990.
Hear from Our Customers
You’re done dealing with systems that crash during critical moments or networks that slow to a crawl when you need them most. Your team needs technology that just works—computers that boot up quickly, files that are always accessible, and backups you can actually count on when something goes wrong.
That’s what happens when your IT infrastructure gets the proactive attention it deserves. No more losing hours to unexpected downtime or watching employees sit idle because the server went down. Your business keeps moving forward while we handle the monitoring, maintenance, and security work that prevents problems before they disrupt your operations.
You get predictable technology costs without surprise emergency bills, systems that stay current with security updates, and a team that responds when you actually need help. Your customers get consistent service, your employees stay productive, and you stop wondering if today’s the day everything crashes.
CTS Computers has spent over three decades helping Central Illinois businesses navigate technology challenges. We’ve worked with hundreds of companies across McLean County, from small offices along Main Street in Lexington to larger operations throughout Bloomington-Normal. That experience means we understand the specific IT needs of businesses in this region—from dealing with rural connectivity challenges to supporting professionals who split time between home offices and traditional workspaces.
We partner with Microsoft, Dell, VMware, and Citrix to deliver enterprise-grade solutions at scales that make sense for growing businesses. Our team holds industry certifications and stays current with evolving security threats, compliance requirements, and technology trends. But we explain everything in straightforward terms without the technical jargon that makes IT feel more complicated than it needs to be.
What sets our approach apart is the combination of proactive monitoring that catches issues early and local presence when you need someone on-site. We’re invested in this community and in your long-term success, not just fixing whatever broke today.
We start with a complete assessment of your current technology environment—network infrastructure, security measures, backup systems, and hardware condition. This reveals vulnerabilities before they cause downtime and identifies opportunities to improve performance or reduce costs. You get a clear picture of where your IT stands and what needs attention first.
From there, we build a support plan tailored to your business needs and budget. This includes 24/7 network monitoring that alerts us to problems before you notice them, regular maintenance windows for updates and patches, and documented procedures for your specific systems. We establish response time commitments based on issue severity and set up secure remote access so we can resolve most problems without travel delays.
When issues arise, you contact our helpdesk and speak with an actual technician who can help immediately—not a voicemail system or overseas call center. For problems requiring on-site attention, we dispatch someone who already knows your systems. You get regular reports showing what we’ve handled, what’s coming up, and how your technology is performing against our benchmarks.
Ready to get started?
Our managed IT services cover everything your business needs to stay operational and secure. Network monitoring runs continuously, catching performance issues, security threats, and hardware failures before they impact your team. Regular maintenance handles software updates, security patches, and system optimization—the preventive work that keeps small problems from becoming expensive emergencies.
Cybersecurity protection includes firewall management, email filtering to block phishing attempts, antivirus deployment across all endpoints, and employee training on recognizing threats. With 43% of cyberattacks targeting small businesses and 60% of victims closing within six months, proper security isn’t optional anymore. We implement the same enterprise-grade protections that larger companies use, scaled appropriately for businesses throughout Lexington and McLean County.
Data backup and disaster recovery systems protect your critical files with automated daily backups stored both locally and off-site. We test recovery procedures regularly because untested backups fail when you need them most. Cloud services migration and management help you take advantage of Microsoft 365, Azure, and other platforms without the complexity. Our helpdesk support gives your employees quick answers to software questions, password resets, and technical issues that slow them down. Strategic IT consulting helps you make smart technology decisions—when to upgrade hardware, which software investments make sense, and how to align technology with your business goals without overspending on unnecessary features.
Lexington businesses typically need three core services: proactive network monitoring that prevents downtime, cybersecurity protection against ransomware and phishing attacks, and reliable backup systems that actually work during emergencies. Many local businesses also need help modernizing older technology infrastructure—especially those in historic buildings along Main Street where network cabling and equipment weren’t designed for today’s demands.
Businesses with employees working remotely or splitting time between home and office need secure remote access solutions and home network support. Companies in healthcare, finance, or other regulated industries require compliance assistance with HIPAA, PCI-DSS, or other standards. The specific mix depends on your business size, industry, and current technology condition, which we determine during the initial assessment.
Most small businesses in McLean County invest between $1,000 and $3,000 monthly for comprehensive managed IT services, depending on the number of users and complexity of systems. This typically breaks down to $99-$250 per user per month and includes monitoring, maintenance, security, backup, and helpdesk support. A ten-person office might pay $1,200-$1,800 monthly, while a 25-person business might invest $2,500-$3,500.
This predictable monthly cost is significantly less than hiring a full-time IT person at $50,000-$70,000 annually plus benefits, and you get access to an entire team with diverse expertise instead of one person who takes vacations and sick days. The alternative—break-fix support where you only pay when things break—appears cheaper until you factor in downtime costs averaging $427 per minute and emergency service rates that quickly exceed managed services pricing.
Our response times depend on issue severity and your service level agreement. Critical issues affecting your entire business—like server failures or network outages—receive response within 15-30 minutes with resolution targeted within two hours. High-priority problems affecting multiple users get response within one hour. Standard requests like password resets or individual computer issues receive response within four business hours.
Because we monitor systems proactively, we often detect and resolve problems before you notice them. When you do need to contact us, you reach our helpdesk directly—not a voicemail system or offshore call center. For issues requiring on-site attention in Lexington or elsewhere in McLean County, we dispatch technicians who already know your systems and can arrive within the timeframes specified in your agreement.
Managed IT services provide multiple layers of protection that most small businesses can’t implement on their own. We deploy enterprise-grade firewalls, email filtering that blocks 99% of phishing attempts before they reach inboxes, and endpoint protection on every computer and device. Regular security patches close vulnerabilities that hackers exploit, and we monitor for suspicious activity 24/7—catching threats that might otherwise go unnoticed until damage occurs.
Employee training addresses the human factor since most breaches start with someone clicking a malicious link or opening a dangerous attachment. We also implement proper backup systems so if ransomware does strike, you can restore operations without paying criminals. For Lexington businesses handling sensitive customer data or operating in regulated industries, we ensure compliance with HIPAA, PCI-DSS, and other standards that carry legal requirements and significant penalties for violations.
Look for specific response time commitments in writing, not vague promises about being fast or available. Ask about their monitoring systems and how they prevent problems proactively rather than just fixing things after they break. Request transparent pricing that includes everything you need without surprise charges for after-hours support or specific services. Verify they have experience with businesses similar to yours in size and industry, and ask for local references you can contact.
Check their certifications and technology partnerships—Microsoft Partner status, CompTIA certifications, and relationships with major vendors indicate vetted expertise. Understand their coverage area and whether they provide on-site support when needed or only remote assistance. Ask about their backup and disaster recovery testing procedures, because untested backups fail during emergencies. Finally, ensure they communicate in plain language and take time to explain recommendations rather than overwhelming you with technical jargon.
Support availability varies significantly between providers, so it’s important to clarify what 24/7 actually means before signing any agreement. Some companies advertise round-the-clock support but route after-hours calls to voicemail or offshore call centers with limited access to your systems. True 24/7 support means reaching a qualified technician who can access your systems and resolve issues at any hour, including weekends and holidays.
We provide genuine 24/7 monitoring and emergency support for critical issues that can’t wait until morning. Our monitoring systems alert us to problems even when your office is closed, and we can often resolve issues before you arrive the next day. For non-critical requests during off-hours, we document the issue and address it first thing during business hours. The key is understanding which problems justify immediate response and having clear communication about what’s covered under your specific service agreement.
Local Resources
