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IT Services in Franklin, IN

Your Technology Actually Works When You Need It

No more wondering if your systems will crash during your biggest presentation or busiest day.

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Managed IT Services Franklin

Focus on Your Business, Not Your IT Problems

Your employees stop calling you every time something breaks. Your computers run smoothly. Your network stays secure. Your data stays backed up.

You get predictable monthly costs instead of surprise repair bills. When issues do pop up, they’re handled quickly by people who actually know your systems.

Most importantly, you can focus on growing your business instead of troubleshooting technology. Your IT becomes invisible – working quietly in the background while you handle what matters most to your company.

Franklin IT Support Company

We Keep Franklin Businesses Running Smoothly

CTS Computers has been serving Franklin and surrounding communities for years, helping local businesses solve their technology challenges. We understand what Franklin businesses face because we work with them every day.

From small professional offices to growing manufacturing companies, we provide the same level of IT support that large corporations have – without the corporate overhead or complexity.

We focus on preventing problems before they happen, not just fixing them after they break. That approach keeps Franklin businesses productive and profitable.

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IT Service Management Process

Simple Process, Reliable Results

First, we evaluate your current technology setup to identify potential problems and improvement opportunities. This assessment covers everything from your network security to backup systems.

Next, we implement monitoring tools that watch your systems around the clock. These tools catch issues before they cause downtime, automatically handling routine maintenance tasks while you sleep.

When you do need support, you get direct access to technicians who already know your systems. No explaining your setup to different people every time. No waiting on hold. Just quick, knowledgeable help when you need it most.

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Business IT Solutions Franklin

Complete IT Support for Franklin Businesses

We handle everything from network setup and cybersecurity to cloud services and data backup. You get proactive monitoring, regular maintenance, and priority support when issues arise.

Our service includes strategic IT planning to help your technology grow with your business. Instead of buying whatever the big box store recommends, you get guidance from people who understand both technology and business needs.

Franklin businesses also receive local support with faster response times than distant competitors. When something needs immediate attention, we can be on-site quickly to resolve critical issues.

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How quickly can you respond when we have an IT emergency?

We provide same-day response for critical issues that impact your business operations. For Franklin-area clients, on-site support is typically available within 2-4 hours for emergencies. Many problems can be resolved remotely even faster through secure remote access tools. Our goal is minimizing your downtime, not following rigid schedules. If your business is down, that becomes our priority until systems are restored and employees can get back to work.
Our managed IT services include 24/7 system monitoring, regular maintenance, security updates, backup management, and unlimited help desk support. You also get strategic IT planning, vendor management assistance, and priority response for any issues. The monthly fee covers all routine maintenance and most support calls, so you avoid surprise bills for basic IT needs. Emergency hardware replacement and major upgrades are handled separately, but you’ll know the costs upfront before any work begins.
We work with most existing business technology and focus on maximizing your current investments. Our initial assessment identifies which systems are working well and which ones might need attention. Rather than pushing unnecessary upgrades, we recommend changes only when equipment is truly holding your business back or creating security risks. When replacements are needed, you get clear explanations of why the change benefits your operations and what alternatives are available.
Data protection starts with automated backup systems that store copies of your information both locally and in the cloud. Security measures include firewall management, antivirus protection, email filtering, and employee security training. We also monitor for suspicious activity and implement access controls so only authorized people can reach sensitive data. For businesses with compliance requirements, we help ensure your technology meets industry standards and documentation needs.
The main difference is our proactive approach – preventing problems instead of just fixing them after they happen. We also provide local, personalized service rather than routing your calls through distant call centers. You work with the same technicians who learn your business and systems over time. Our focus stays on keeping your business productive, not selling you the latest technology trends. Pricing remains transparent with fixed monthly costs for most services.
Yes, we serve businesses throughout Johnson County and surrounding areas, including Greenwood, Whiteland, and other nearby communities. Remote support capabilities allow us to help clients across a broader geographic area for many IT needs. However, Franklin and immediate surrounding areas receive priority scheduling for on-site visits when physical presence is required. Our service level remains consistent regardless of location, with response times adjusted based on distance from our main Franklin office.