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IT Services in Greenwood, IN

Technology That Actually Works for Your Business

Stop putting out IT fires and start preventing them with reliable support that keeps your business running.

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Managed IT Services Greenwood

Focus on Your Business, Not Your Computers

Your servers stay online. Your employees stay productive. Your data stays secure.

When your technology works the way it should, you stop being the default IT person in your office. No more weekend calls about crashed systems or Monday morning panic attacks about lost files. Your computers boot up fast, your network runs smooth, and your team can actually focus on the work that grows your business.

You get predictable monthly costs instead of surprise repair bills. You sleep better knowing your data is backed up and your systems are monitored around the clock. Most importantly, you get your time back to do what you do best instead of troubleshooting printer problems or wondering if that suspicious email is going to take down your entire network.

IT Support Services Greenwood

We Keep Greenwood Businesses Running

CTS Computers has been solving IT problems for Greenwood area businesses for years. We understand that you didn’t start your business to become a computer technician, but somehow that’s exactly what happens when technology breaks down.

We’re not the company that shows up after everything crashes and charges you emergency rates. We’re the team that monitors your systems, prevents problems before they happen, and answers the phone when you need help. Our approach is simple: keep your technology working so you can keep your business growing.

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IT Infrastructure Management Process

How We Keep Your Systems Running

First, we assess your current setup and identify the weak points that could cause problems down the road. No sugar-coating, no overselling – just an honest look at what’s working and what isn’t.

Next, we implement monitoring tools that watch your systems 24/7. These tools catch issues before they become emergencies, like a hard drive that’s starting to fail or a server that’s running too hot. We fix these problems during business hours, not at 2 AM when everything crashes.

Finally, we maintain regular contact to make sure your technology is supporting your business goals. As you grow, we help you plan for new equipment, software updates, and security improvements. You get a technology roadmap that makes sense for your budget and timeline.

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Business IT Services Included

What You Get With Our IT Services

Your monthly service includes proactive monitoring of all your critical systems, regular maintenance to keep everything running smoothly, and priority support when issues arise. We handle software updates, security patches, and system optimization so your computers stay fast and secure.

You also get cybersecurity protection that actually works in the real world. We set up proper firewalls, email filtering, and employee training to stop threats before they reach your network. Plus, we implement reliable backup systems so your data is always protected, whether it’s a hardware failure or something more serious.

When problems do happen, you get direct access to our support team without waiting in phone queues or dealing with overseas call centers. We know your systems, we know your business, and we can usually solve issues quickly because we’ve been maintaining your network all along.

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How quickly can you respond when we have an IT emergency?

For our managed service clients, we typically respond to urgent issues within 15-30 minutes during business hours. After hours, we monitor your critical systems remotely and can often resolve problems before you even know they exist. If you need immediate on-site support, we can usually be at your Greenwood location within an hour. The key difference is that our proactive monitoring prevents most emergencies from happening in the first place, so you’re not dealing with crisis situations nearly as often.
Our managed IT services include 24/7 system monitoring, regular maintenance and updates, cybersecurity protection, data backup management, and unlimited support for covered systems. You get priority response times, no additional charges for most service calls, and regular check-ins to plan for future technology needs. We also include basic user support for common issues like password resets and software questions. The monthly fee covers everything except major hardware purchases or significant network upgrades, which we’ll always discuss with you first.
Absolutely. Most of our Greenwood clients already have computers, servers, and network equipment when they start working with us. We’ll assess your current setup and work with what you have, making strategic recommendations for upgrades only when necessary. There’s no requirement to replace everything at once. We focus on maximizing the life and performance of your existing investment while planning smart upgrades over time. If something is working well, we’ll maintain it. If it’s causing problems or holding you back, we’ll give you honest advice about replacement options.
We implement multiple layers of protection that work together: enterprise-grade firewalls, email filtering to block malicious attachments, regular security updates, and employee training to recognize threats. We also set up proper user permissions so employees only have access to what they need for their jobs. Most importantly, we monitor your network for suspicious activity and respond immediately if something looks wrong. Small businesses are often targeted because criminals assume you don’t have proper security measures in place. Our job is to make sure that assumption is wrong.
We work with both cloud and on-premise solutions, depending on what makes sense for your business. Some companies benefit from moving email and file storage to the cloud for better accessibility and automatic backups. Others prefer keeping everything local for speed and control. We’ll evaluate your specific needs, budget, and comfort level to recommend the right approach. Many of our clients end up with a hybrid setup – some services in the cloud and others on-site. The key is choosing solutions that improve your operations without creating new complications.
We don’t lock clients into long-term contracts because we believe our service should speak for itself. Most of our managed service agreements are month-to-month after an initial setup period. If you’re not happy with our response times, technical expertise, or overall service, you can make changes or end the relationship without penalty fees. That said, we work hard to address any concerns before they become deal-breakers. Regular communication and honest feedback help us deliver the level of service you expect and deserve.