Over 30 years supporting Indianapolis businesses with 24/7 monitoring, cybersecurity protection, and local technicians who respond within hours—not days.
Hear from Our Customers
The real cost isn’t the failed server. It’s the three hours your sales team couldn’t access customer records during their biggest pitch. It’s the manufacturing line that stopped because the inventory system went offline. It’s explaining to frustrated employees why they can’t do their jobs while you wait for someone to call you back.
Indianapolis businesses operating from older buildings along Meridian Street and in Fountain Square face additional challenges. Infrastructure built in the 1950s wasn’t designed for modern network demands, cloud applications, or the security requirements healthcare and financial services firms now face. When systems aren’t monitored continuously, small problems cascade into expensive emergencies that hit during your busiest periods.
With proactive IT management, technology runs quietly in the background while your team focuses on actual work. Files load instantly. Applications respond without lag. Security threats get blocked before they reach your network. Equipment gets replaced before it fails, not after it takes down your operations. You’ll receive alerts about potential issues while there’s still time to prevent disruption, and maintenance happens during off-hours when nobody notices.
CTS Computers has provided IT solutions across Illinois and Indiana for over 30 years. We focus specifically on the industries that drive Indianapolis’s economy—healthcare practices requiring HIPAA compliance, financial services firms managing sensitive client data, and manufacturers integrating operational technology with business systems. Last quarter alone, we prevented 47 ransomware attempts targeting our Indianapolis clients.
Our team understands the specific challenges Marion County businesses face. We’ve helped medical offices near IU Health implement compliant systems that protect patient data. We support accounting firms in Carmel managing distributed teams across the metro area. We work with manufacturers who need systems that connect office operations with production floors without creating security vulnerabilities.
You get certified technicians, enterprise-grade monitoring tools, and strategic guidance on technology decisions. We partner with Microsoft, Dell, VMware, and Citrix to deliver solutions that are powerful without being complicated. Our approach combines continuous monitoring with quarterly business reviews to ensure your technology supports your goals instead of consuming your attention.
We start with a thorough assessment of your current environment. This evaluation identifies security vulnerabilities, performance bottlenecks, and equipment approaching end of life. You’ll understand exactly what needs immediate attention versus what can be addressed over time, with clear explanations of why each recommendation matters for your specific situation.
Once monitoring is active, our systems watch your network continuously. Hard drives showing early failure signs get replaced before data loss occurs. Security patches deploy automatically during off-hours. Network performance gets tracked to identify slowdowns before users experience problems. You’ll receive regular reports showing what we’ve caught and resolved—most of which you’ll never notice because we handled it proactively.
When your team needs help, they contact our helpdesk directly. Whether someone needs a password reset, has a software question, or encounters a hardware problem, they reach technicians who already know your systems. Most issues get resolved remotely within minutes. For situations requiring hands-on attention, we provide on-site support throughout Indianapolis and surrounding communities from Broad Ripple to Castleton.
Quarterly business reviews keep technology aligned with your goals. We’ll discuss upcoming needs, plan for growth, and recommend investments that make sense for your budget and timeline.
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Our managed IT services cover the complete technology infrastructure your Indianapolis business depends on:
Businesses along Keystone Avenue and throughout the Indianapolis metro area rely on our local presence for both remote support and same-day on-site service when needed. We maintain relationships with local vendors to ensure fast hardware replacement and keep your operations running during critical business periods.
Most Indianapolis businesses need core services including 24/7 network monitoring, cybersecurity protection, data backup, and helpdesk support for daily IT issues. Healthcare practices and medical offices throughout Indianapolis require HIPAA-compliant solutions with additional security layers, encrypted communications, and detailed documentation for regulatory audits.
Manufacturing firms often need operational technology integration connecting production systems with business applications. Professional services organizations require cloud collaboration tools and secure remote access for distributed teams. Financial services companies need PCI-DSS compliance assistance and enhanced security monitoring. The specific combination depends on your industry, team size, and existing infrastructure. We assess your environment and recommend services addressing actual risks rather than selling unnecessary complexity.
Managed IT services typically range from $100 to $250 per user per month depending on service level, security requirements, and infrastructure complexity. This predictable monthly cost replaces unpredictable break-fix bills and provides access to full IT team expertise without the $55,000 to $130,000 annual cost of hiring internal staff with benefits.
Organizations with compliance requirements like HIPAA or PCI-DSS typically invest 20-30% more due to specialized security tools, monitoring systems, and documentation needs. During your assessment, we provide transparent pricing based on your specific situation with clear explanation of what’s included versus additional services. Most Indianapolis businesses find managed services cost less than their previous reactive approach when downtime expenses and emergency repair bills are factored into total cost of ownership.
Look for local presence with technicians who can provide on-site support when remote resolution isn’t sufficient. Verify industry-specific expertise, especially if you’re in healthcare, financial services, or manufacturing with compliance requirements. Ask about specific response time guarantees with measurable commitments rather than vague promises of fast service.
Request references from businesses similar to yours in size and industry operating in Indianapolis. Understand exactly what’s included in monthly pricing versus additional charges to avoid surprise bills. Evaluate their monitoring tools and proactive approach rather than reactive break-fix mentality. Indianapolis businesses benefit from providers who understand local challenges like supporting teams across the metro area from downtown to Carmel and maintaining systems during severe weather that causes power disruptions affecting older buildings.
Response times vary by provider and service level, but quality managed service providers typically acknowledge critical issues within 15-30 minutes and begin resolution immediately. For situations requiring on-site support, local Indianapolis providers can often arrive same-day rather than waiting for technicians traveling from distant locations outside Marion County.
The bigger advantage of managed services is that true emergencies become rare. Proactive monitoring catches failing hard drives, security threats, and performance issues before they cause business disruptions. When systems are properly maintained, the 3 AM server crashes and mid-day network failures that plague reactive IT approaches largely disappear. You’ll still have occasional issues requiring immediate attention, but they’re exceptions rather than regular occurrences that disrupt operations.
Indianapolis IT providers commonly specialize in healthcare, financial services, legal, and manufacturing due to the city’s economic profile. Healthcare expertise includes HIPAA compliance, EHR system support, and patient data security for the extensive medical community surrounding IU Health, Community Health Network, and other major hospital systems throughout Marion County.
Financial services specialization covers PCI-DSS compliance for payment processing, regulatory reporting requirements, and client data protection. Manufacturing IT addresses operational technology integration, supply chain systems, and production floor connectivity. Legal IT focuses on client confidentiality, document management, and conflict checking systems. Professional services firms need cloud collaboration tools and secure remote access solutions. The best providers demonstrate specific experience in your industry with verifiable references from similar organizations rather than claiming to serve everyone equally well.
Yes, cybersecurity is a core component of managed IT services given that Indiana has experienced significant increases in ransomware attacks and cyber incidents. Comprehensive protection includes endpoint security on all devices, email filtering to block phishing attempts, network firewalls, employee security awareness training, and regular vulnerability assessments identifying potential weaknesses before attackers exploit them.
Indianapolis businesses in regulated industries need additional layers including penetration testing, compliance auditing, incident response planning, and security information and event management systems. With ransomware attacks targeting 71% of small to medium businesses and average recovery costs exceeding $117,000, protection has shifted from optional to essential. Quality providers implement security appropriate for your size and industry without overwhelming complexity, focusing on the threats most likely to impact Indianapolis organizations in healthcare, financial services, and manufacturing sectors.
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