Professional cybersecurity services for Rochester businesses with 30+ years IT experience, live support around the clock, and rapid incident response when threats emerge.
Hear from Our Customers
You’re not explaining to customers why their data was compromised or scrambling to recover files locked by ransomware. Your employees open emails confidently because they know what to watch for, and your systems stay protected by monitoring that never sleeps.
When threats do appear—and they will—you’ll know immediately. Our security operations center detects suspicious activity in real time and stops attacks before they impact your operations. No more discovering breaches weeks later when the damage is already done.
Your customers trust you with sensitive information, and that trust stays intact. Your business operates smoothly without the devastating downtime that cripples unprepared companies. The peace of mind alone changes how you run your business, but you’ll also avoid the $120,000+ average cost of a data breach that forces 60% of small businesses to close within six months.
CTS Computer Technology Services has spent over 30 years helping businesses across Illinois and Indiana navigate technology challenges. We’ve seen the cybersecurity landscape evolve from simple antivirus software to today’s sophisticated threat environment where 82% of ransomware attacks target businesses under 1,000 employees.
We understand Rochester’s position as Fulton County’s seat means local businesses—from government offices to healthcare practices to manufacturing firms—handle sensitive information that criminals actively target. Last year alone, we responded to 47 emergency security incidents, with average response times under 15 minutes from initial alert to active investigation.
Our partnerships with Dell, Microsoft, VMware, and Citrix give your business enterprise-grade security tools without enterprise-level complexity or cost. When you call our support line, you reach a live person who knows your systems and can respond immediately, not a voicemail system or overseas call center. That’s how we’ve maintained client relationships spanning decades in communities like Rochester.
We begin with a comprehensive security assessment of your current infrastructure. Our team examines your network, endpoints, email systems, and employee practices to identify vulnerabilities before criminals do. You receive a detailed report in plain language—no technical jargon—showing exactly where your business faces risk and what needs attention first. Most Rochester businesses discover gaps they never knew existed.
Next, we implement layered security measures tailored to your specific needs and industry requirements. This includes 24/7 network monitoring, endpoint protection across all devices, email security with phishing detection, firewall management, and regular backups with disaster recovery planning. For healthcare practices, we ensure HIPAA compliance. For businesses handling credit cards, we implement PCI DSS requirements. Everything works together to create multiple barriers against threats.
Once your security is operational, our security operations center monitors everything around the clock. When suspicious activity is detected—unusual login attempts, malware signatures, data exfiltration patterns—we investigate immediately and take action to stop threats before they impact your business. You receive regular reports showing what we’ve blocked, how your security is performing, and recommendations for staying ahead of evolving threats.
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Your managed cybersecurity services include continuous network monitoring with advanced threat detection that catches attacks traditional antivirus software misses. We watch for unusual activity across all systems and devices, from computers in your Main Street office to remote employees working from homes around Lake Manitou. Our monitoring identifies ransomware, phishing attempts, credential theft, and data breaches in real time.
Employee security training addresses the human factor in 95% of successful breaches. Your team learns to recognize phishing emails, social engineering tactics, and suspicious requests that criminals use to gain access. We provide regular training updates as attack methods evolve, plus simulated phishing tests to reinforce learning without putting your business at risk.
Regular security assessments and penetration testing reveal vulnerabilities before criminals exploit them. We test your defenses the same way hackers would, then fix what we find. Compliance reporting keeps you ahead of regulatory requirements whether you need HIPAA for healthcare data, GLBA for financial services, or industry-specific security standards. We handle the complex documentation and technical requirements so you can focus on running your business.
Incident response services mean when attacks do occur, you have experts ready to contain damage, recover systems, and meet legal notification requirements. Our disaster recovery planning ensures your business can continue operating even after major incidents, with tested backup systems and clear recovery procedures.
Rochester businesses can access comprehensive managed cybersecurity services including 24/7 network monitoring, endpoint protection, email security, firewall management, and employee training. We provide penetration testing to identify vulnerabilities, disaster recovery planning with regular backups, and incident response services when threats emerge.
For businesses in specific industries, we handle compliance requirements like HIPAA for healthcare practices, PCI DSS for retail operations accepting credit cards, and GLBA for financial services. Our services scale from small businesses with 5-10 employees to larger operations across Fulton County, with pricing based on your specific needs and number of users rather than one-size-fits-all packages.
Unlike distant providers, we offer local support with rapid response times when you need on-site assistance, combined with enterprise-grade security tools through our partnerships with Microsoft, Dell, and leading security vendors.
Managed cybersecurity services for Fulton County businesses typically cost $50-200 per user monthly, depending on your specific security needs, industry compliance requirements, and number of devices. Most Rochester businesses with 10-50 employees invest $800-3,000 monthly for comprehensive protection including 24/7 monitoring, threat detection, employee training, and incident response.
This investment costs less than hiring a single full-time IT security employee, but provides an entire team of experts monitoring your systems around the clock. Compare this to the average small business data breach cost of $120,000-$1.24 million, plus the reality that 60% of small businesses close within six months of a cyberattack.
We provide transparent pricing after assessing your current infrastructure and security requirements. Many businesses find that proper cybersecurity reduces cyber insurance premiums by 30-50%, helping offset the monthly investment while providing protection that pays for itself.
Ransomware attacks are the biggest threat we see targeting Rochester businesses, where criminals encrypt your files and demand payment for the decryption key. These attacks have increased 37% year-over-year, with 82% specifically targeting small and medium businesses under 1,000 employees because they’re perceived as easier targets with less sophisticated defenses.
Phishing emails targeting employee credentials are extremely common. These messages look legitimate—appearing to come from banks, vendors, or even your own IT department—but steal passwords and system access when employees click malicious links. Small business employees experience 350% more social engineering attacks than large enterprise employees.
We’re also seeing increased attacks on remote work setups as more employees work from home offices around Rochester and Fulton County. Criminals exploit unsecured home networks and personal devices to gain access to business systems. Manufacturing and healthcare businesses in our area are particularly targeted because they handle valuable data and often cannot afford operational downtime.
Our security operations center monitors Rochester business systems 24/7 and typically detects suspicious activity within minutes of occurrence. For confirmed threats, we begin active response immediately—our average response time from initial alert to investigation is under 15 minutes, even outside normal business hours.
When you experience a confirmed security incident, you’ll hear from our team right away with a clear explanation of what’s happening and what steps we’re taking to contain and eliminate the threat. For situations requiring on-site support, our local presence means we can reach Rochester businesses quickly rather than coordinating with distant technicians.
Speed matters critically during cyberattacks. Every minute of delay allows ransomware to encrypt more files or gives criminals more time to steal data. Our rapid response has stopped attacks before they could impact business operations, preventing the devastating downtime and data loss that unprepared businesses experience. We understand that when your business operations are at risk, you need immediate action, not callbacks or ticket queues.
Ongoing monitoring is essential because cyber threats evolve constantly and attacks happen 24/7, not just during business hours. One-time security setup—installing firewalls and antivirus software—provides basic protection but leaves you vulnerable to new threats that emerge daily. Without continuous monitoring, you won’t know you’ve been breached until significant damage is already done, often weeks or months after initial compromise.
Our 24/7 monitoring detects suspicious activity in real time: unusual login attempts, malware signatures, data exfiltration patterns, or compromised credentials. We investigate alerts immediately and stop threats before they impact your operations. This proactive approach prevents the devastating costs of successful attacks rather than just reacting after damage occurs.
Think of cybersecurity like building security—you wouldn’t install locks and alarms then never monitor them again. Ongoing monitoring, regular updates, employee training, and threat intelligence keep your Rochester business protected as the threat landscape changes. The monthly investment in managed security services is far less than recovering from a single successful attack.
Indiana businesses must comply with state data breach notification laws requiring you to notify affected individuals when personal information is compromised. Beyond state requirements, industry-specific regulations apply based on the type of data you handle and your business sector.
Healthcare practices and businesses handling protected health information must comply with HIPAA security and privacy rules, including required safeguards, risk assessments, and breach notification procedures. Financial services firms need GLBA compliance. Any business accepting credit card payments must meet PCI DSS requirements to protect cardholder data. Federal contractors may need CMMC certification demonstrating specific cybersecurity controls.
We help Rochester businesses understand which compliance requirements apply to their specific situation and implement the necessary security controls and documentation. Compliance isn’t just about avoiding fines—it’s about protecting sensitive customer data that could destroy your reputation if compromised. We handle the complex technical requirements and provide audit-ready documentation so you can demonstrate compliance when needed, whether for insurance carriers, customers, or regulators.
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