IT Support in Lexington, IL

Technology That Actually Works When You Need It

Reliable IT support and managed services that keep your Lexington business running smoothly without the headaches.

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Managed IT Services Lexington

Less Downtime, More Productivity, Predictable Costs

Your servers stay online. Your team stays productive. Your phones keep ringing and your customers keep buying.

That’s what happens when your technology actually works the way it’s supposed to. No more scrambling when systems crash during your busiest hours. No more wondering if today’s the day your network decides to take an unscheduled break.

You get proactive monitoring that catches problems before they become disasters. Quick fixes when something does go wrong. And the peace of mind that comes from knowing someone’s watching your technology so you can focus on running your business.

IT Support Company Lexington

Local IT Experts You Can Actually Reach

CTS Computers has been keeping Lexington area businesses connected and protected for years. We understand the unique challenges small businesses face when technology breaks down at the worst possible moment.

Unlike the big corporate IT companies that route you through call centers, we provide direct access to experienced technicians who know your systems. We’re based right here in central Illinois, which means faster response times and real relationships with the people fixing your problems.

Business IT Solutions Process

Simple Process, Reliable Results Every Time

First, we assess your current technology setup and identify potential problem areas before they cause downtime. You’ll get a clear picture of what’s working, what’s not, and what needs attention.

Next, we implement proactive monitoring systems that watch your network 24/7. When something starts acting up, we often fix it remotely before you even notice there was a problem. For issues that need hands-on attention, we respond quickly with on-site support.

You’ll also get regular maintenance, security updates, and technology planning to keep everything running smoothly. No surprises, no emergency bills, just reliable IT support that scales with your business needs.

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IT Helpdesk Support Services

Complete IT Support That Covers Everything

You get comprehensive managed IT services that include 24/7 network monitoring, helpdesk support, and cybersecurity protection. Remote support handles most issues instantly, while on-site service takes care of hardware problems and complex installations.

The service includes regular maintenance, software updates, backup monitoring, and disaster recovery planning. You’ll also get technology consulting to help plan upgrades and improvements that actually make sense for your business and budget.

Everything’s designed to prevent problems rather than just fix them after they happen. That means fewer interruptions, lower costs, and technology that supports your business growth instead of holding it back.

How quickly can you respond when our systems go down?

Response times depend on your service level, but most issues get addressed within 15 minutes through remote support. For problems that require on-site service, we typically arrive within 2-4 hours during business hours. Emergency situations get priority response, and we maintain 24/7 monitoring to catch and resolve many problems before they cause downtime. Being locally based in the Lexington area means faster on-site response compared to companies that have to travel from Chicago or other distant locations.

What's included in your managed IT services pricing?

Managed IT services include 24/7 network monitoring, unlimited helpdesk support, regular maintenance, security updates, and backup monitoring. You also get cybersecurity protection, spam filtering, antivirus management, and monthly reporting on your systems’ performance. The pricing is fixed monthly, so you can budget accurately without worrying about surprise repair bills. On-site support and hardware repairs are typically included up to a certain number of hours per month, depending on your service plan.

Can you work with our existing technology and software?

Yes, we work with virtually all business technology platforms and software systems. We can integrate with your current setup rather than forcing you to replace everything. Whether you’re running Windows, Mac, cloud-based applications, or industry-specific software, we have experience supporting mixed environments. We’ll assess what you currently have, identify any compatibility issues, and recommend the most cost-effective path forward that minimizes disruption to your daily operations.

How do you protect our business from cybersecurity threats?

Cybersecurity protection includes multiple layers of defense: advanced firewalls, email security, endpoint protection, and employee training. We monitor for suspicious activity 24/7 and can respond immediately to potential threats. Regular security updates, patch management, and vulnerability assessments help prevent attacks before they happen. You’ll also get backup monitoring and disaster recovery planning, so even if something does get through, your business data stays protected and recoverable.

Do you provide training for our employees on new systems?

Yes, employee training is included when implementing new systems or software. We provide hands-on training sessions, written documentation, and ongoing support to help your team adapt to technology changes. We understand that the best technology is useless if your employees can’t use it effectively. Training can be conducted on-site or remotely, depending on what works best for your schedule and learning preferences. We also provide cybersecurity awareness training to help employees recognize and avoid common threats.

What happens if you can't fix our problem remotely?

When remote support can’t resolve an issue, we dispatch a technician for on-site service. Being locally based means faster arrival times compared to companies that service the area from distant locations. We come equipped with common replacement parts and diagnostic tools to resolve most problems during the first visit. For complex issues requiring special parts or extended troubleshooting, we’ll implement temporary solutions to minimize downtime while working on permanent fixes. You’ll get regular updates throughout the process so you know exactly what’s happening and when to expect resolution.

Local Resources

Lexington, IL is located in McLean County in Illinois State