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IT Support in Greenwood, IN

Keep Your Business Running Smoothly

Fast, reliable IT support that prevents problems before they cost you time and money.

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Hear from Our Customers

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Managed IT Services Greenwood

What Reliable IT Actually Looks Like

Your computers start up every morning without issues. Your network runs fast enough that nobody complains. Your data stays protected, backed up, and accessible when you need it.

When problems do pop up, they get fixed quickly by someone who knows your systems. No more wondering if that weird error message means trouble. No more crossing your fingers during busy periods hoping everything holds together.

You focus on running your business while your technology just works. Your team stays productive. Your customers get served without tech-related delays. That’s what happens when your IT support actually understands small business needs and responds accordingly.

Local IT Support Company

Greenwood Business Technology Experts

CTS Computers has been keeping Greenwood area businesses running smoothly for years. We understand the unique challenges local companies face because we’re part of this community too.

You won’t get transferred to a call center in another state or wait days for someone to show up. When you call, you talk to technicians who know your setup and can solve problems quickly.

We work with businesses just like yours every day. From professional offices to retail shops to small manufacturers, we’ve seen the IT challenges that come with growth and know how to address them without breaking your budget.

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Business IT Solutions Process

Simple Support That Actually Works

First, we assess your current setup and identify potential trouble spots before they become expensive problems. We install monitoring tools that watch your systems around the clock and alert us to issues you might not even notice yet.

When something needs attention, we handle it remotely when possible or come to your location when hands-on work is required. Most problems get resolved without disrupting your day. For bigger projects or upgrades, we schedule work during off-hours so your team stays productive.

You get regular reports showing what we’ve handled and recommendations for improvements. No surprises, no technical jargon, just clear information about your technology and what it means for your business operations.

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IT Helpdesk Support Services

Complete IT Support Coverage

Our managed IT services include everything from daily monitoring and maintenance to emergency support and strategic planning. You get network management, security protection, data backup, and help desk support all under one roof.

We handle software updates, security patches, and system maintenance automatically. Your email stays secure and accessible. Your data gets backed up regularly to multiple locations. When employees have computer problems, they call us instead of interrupting your day.

For Greenwood businesses dealing with growth, we also provide planning services to make sure your technology scales properly. Whether you’re adding employees, opening new locations, or implementing new software, we help you do it without the usual headaches that come with technology changes.

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How quickly do you respond to IT support requests?

We respond to urgent issues within 15 minutes during business hours and have 24/7 monitoring for critical systems. Most problems get resolved remotely within an hour. If we need to come to your location, we’re usually there within 2-4 hours depending on the severity. Emergency situations like server failures or security breaches get immediate attention regardless of the time. You’ll always know when to expect help and get regular updates until the problem is completely resolved.
Our managed services cover network monitoring, security management, data backup, software updates, help desk support, and regular maintenance. We also include strategic planning to help your technology grow with your business. You get unlimited support calls, remote assistance, and on-site visits when needed. We handle everything from password resets to major system upgrades. The goal is to be your complete IT department without the overhead of hiring full-time staff.
We implement multiple layers of security including firewalls, antivirus protection, email filtering, and regular security updates. Your data gets backed up automatically to secure, off-site locations with multiple recovery points. We monitor for suspicious activity and potential threats around the clock. All our security measures meet or exceed industry standards, and we can help with compliance requirements specific to your industry. Regular security assessments ensure your protection stays current with evolving threats.
Our backup systems create multiple recovery points throughout each day, so you’ll never lose more than a few hours of work at most. We can restore individual files, entire systems, or get you running on backup servers while we fix the primary issue. Most data recovery happens within hours, not days. We test our backup systems regularly to make sure they work when you need them. For critical operations, we can set up redundant systems that switch over automatically if problems occur.
We specialize in small to medium-sized businesses throughout Greenwood and understand the unique challenges you face. Most of our clients have 5-50 employees and need enterprise-level IT support without enterprise costs. We structure our services to fit small business budgets while providing the same quality support larger companies receive. You get dedicated attention and personalized service, not the generic approach that many larger IT companies offer to smaller clients.
Our pricing depends on your specific needs, number of users, and current technology setup. Most small businesses find our managed services cost significantly less than hiring even one full-time IT person, while providing much broader expertise and coverage. We offer transparent, fixed monthly pricing so you can budget accurately without surprise bills. After assessing your current situation, we’ll provide a clear proposal showing exactly what’s included and what it costs. No hidden fees or unexpected charges.