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IT Support in Griffith, IN

Your Technology Actually Works When You Need It

Fast response times and proactive monitoring that keeps your business running smoothly without the IT headaches.

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Managed IT Services Griffith

What Reliable IT Support Really Looks Like

Your systems stay up and running. Your employees stay productive instead of waiting around for someone to fix the printer or figure out why the server crashed again.

You get back to focusing on what you do best instead of playing IT detective every time something goes wrong. No more wondering if your backup actually works or if that security update you’ve been putting off is going to cause problems.

When issues do pop up, they get handled quickly by people who know your setup. Your technology becomes something that helps your business grow instead of something that holds it back.

IT Support Company Griffith

We Know Griffith Business Technology Inside Out

CTS Computers has been keeping Griffith area businesses running smoothly for years. We understand the specific technology challenges that local manufacturers, professional services, and retail businesses face every day.

You’re not dealing with a call center three states away. You’re working with technicians who know your business, your industry, and exactly what it takes to keep operations moving in Northwest Indiana.

Our approach is straightforward: fix problems fast, prevent issues before they happen, and give you technology that actually supports your business goals instead of creating new headaches.

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Business IT Solutions Process

How We Keep Your Systems Running

First, we assess your current setup to identify potential problems and security gaps. You get a clear picture of what’s working, what isn’t, and what needs attention right away.

Then we set up proactive monitoring and maintenance schedules that catch issues before they impact your business. Regular updates, security patches, and system optimization happen automatically in the background.

When problems do occur, you get immediate response from technicians who already know your systems. Most issues get resolved remotely within minutes. For anything that requires hands-on work, we’re on-site quickly to get you back up and running.

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IT Helpdesk Support Services

Everything Your Business Needs for Reliable IT

You get comprehensive IT support that covers everything from daily helpdesk issues to major system upgrades. Network monitoring, cybersecurity protection, data backup management, and software support are all included.

Our service includes both remote support for quick fixes and on-site visits when hands-on work is needed. Your team gets direct access to experienced technicians who can resolve issues fast instead of walking them through generic troubleshooting steps.

Regular maintenance keeps your systems updated and secure. You also get strategic IT planning to make sure your technology grows with your business instead of holding it back.

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How quickly can you respond when we have an IT emergency?

For critical issues that stop business operations, you typically get a response within 15-30 minutes during business hours. Many problems can be resolved remotely right away, which means your systems are back up and running fast. For issues that require on-site work, we can usually be there within 2-4 hours depending on the situation. Our goal is always to minimize downtime and get your business back to normal as quickly as possible.
Our managed IT services include 24/7 network monitoring, regular system maintenance and updates, cybersecurity protection, data backup management, and unlimited helpdesk support for your team. You also get strategic IT planning to help your technology grow with your business. Our service covers both remote support for quick issues and on-site visits when needed. Everything is designed to prevent problems before they happen and resolve issues fast when they do occur.
Most small to medium businesses save 40-60% compared to hiring a full-time IT person when you factor in salary, benefits, training, and the fact that you get access to a whole team of specialists instead of just one person. You also avoid the risk of being stuck when that one person is sick, on vacation, or leaves for another job. With our managed IT services, you get enterprise-level support at a fraction of the cost of building an internal IT department.
Yes, we work with virtually all business software and systems commonly used in the Griffith area. This includes everything from basic office applications to specialized industry software for manufacturing, healthcare, and professional services. If you have custom applications or unique setups, we’ll take time to learn your specific environment so we can provide effective support. Our goal is to work with what you have and improve it, not force you to replace everything.
When remote support isn’t enough, we come to your location to handle the issue in person. This typically happens for hardware problems, network infrastructure issues, or complex software installations that require hands-on work. You don’t pay extra for on-site visits – they’re included as part of our service when needed. We arrive with the necessary tools and parts to resolve most issues on the first visit.
Our cybersecurity protection includes multiple layers: firewall management, antivirus and anti-malware protection, regular security updates, email security, and employee training on security best practices. Your data gets backed up automatically to secure, offsite locations with regular testing to make sure backups actually work when needed. We also monitor your network 24/7 for suspicious activity and respond immediately to potential threats. Everything is designed to prevent security breaches and protect your business data.