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IT Support in Franklin, IN

Technology That Actually Works For You

Fast, reliable IT support that keeps Franklin businesses running without the tech headaches.

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Managed IT Services Franklin

Less Downtime, More Productivity

When your computers work the way they should, your team gets more done. No more waiting for slow systems to load. No more losing work to unexpected crashes. No more wondering if your data is safe.

You get reliable technology that supports your business instead of slowing it down. Your employees stay focused on what matters most – serving customers and growing revenue. Meanwhile, your systems run smoothly in the background, protected and maintained by people who actually know what they’re doing.

That’s what happens when you have IT support that works proactively instead of just reacting to problems. Your technology becomes a tool that helps you succeed, not a source of constant frustration.

IT Support Company Franklin

Franklin's Technology Problem Solvers

CTS Computers has been keeping Franklin businesses connected and productive for years. We understand what local companies face because we’ve been part of this community, working with everyone from small retail shops to growing professional services firms.

You won’t get transferred to a call center in another state or wait days for someone to understand your setup. We know Franklin businesses need IT support that responds quickly and communicates clearly. We’ve built our reputation on being the local company that actually shows up when you need us most.

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Business IT Solutions Process

Simple Support That Makes Sense

First, we learn your current setup and identify potential problems before they cause headaches. We install monitoring tools that watch your systems around the clock, catching issues early when they’re easy to fix.

When you need help, you call one number and reach someone who already knows your business. Most problems get resolved remotely within minutes. For issues that need hands-on attention, a technician comes to your location with the right tools and parts.

Regular maintenance visits keep everything running smoothly. Your systems get updated, cleaned, and optimized so they perform better and last longer. You get monthly reports showing what was done and what’s coming up, so you’re never surprised by technology needs or costs.

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IT Helpdesk Support Services

Complete IT Support Coverage

Your monthly service includes everything Franklin businesses need to stay operational. 24/7 system monitoring catches problems early. Unlimited helpdesk support handles questions and issues as they come up. Regular maintenance keeps computers and servers running efficiently.

Security updates and patches protect against cyber threats. Data backup systems ensure your information stays safe even if hardware fails. Network monitoring keeps internet and internal connections stable. Cloud solutions provide flexibility for remote work and business continuity.

You also get guidance on technology purchases so you invest in equipment that actually fits your needs and budget. No more buying expensive systems you don’t need or cheap ones that cause problems later.

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How quickly can you respond when our systems go down?

Most issues get addressed within 15 minutes during business hours through remote support. For problems that need on-site attention, we typically arrive within 2-4 hours depending on your service level. Emergency situations get priority response because we understand that when your technology stops working, your business stops making money. Our monitoring systems often catch and fix problems before you even notice them, which prevents most emergency situations from happening in the first place.
Monthly managed IT services include 24/7 system monitoring, unlimited helpdesk support, regular maintenance visits, security updates, data backup management, and network monitoring. You also get monthly reports and consultation on technology decisions. The goal is predictable monthly costs instead of surprise repair bills. Emergency hardware replacement and major software purchases are separate, but you’ll know about those needs in advance through proactive monitoring and planning.
Absolutely. Most Franklin businesses already have computers, servers, and network equipment when they start working with us. We evaluate your current setup, identify what’s working well, and recommend improvements only where needed. You don’t have to replace everything at once. Instead, you get a plan for upgrading systems over time as they reach end of life or no longer meet your needs. This approach saves money and reduces disruption to your operations.
Yes, cybersecurity is built into every managed IT service plan. This includes firewall management, antivirus protection, security updates, email filtering, and employee training on recognizing threats. Data backup systems run automatically and get tested regularly to ensure your information can be recovered quickly if needed. We also help with compliance requirements that affect many Franklin businesses, making sure your technology meets industry standards for data protection.
When remote support isn’t enough, a technician comes to your location with diagnostic tools and common replacement parts. Most on-site visits resolve issues the same day. For complex problems that require special parts or extensive work, we provide loaner equipment so your business keeps running while permanent repairs are completed. You’ll always know what’s happening and when to expect resolution, with regular updates throughout the process.
Our monitoring systems watch your technology 24/7, even when your office is closed. Many problems get fixed automatically or remotely without disrupting your business. For true emergencies that affect critical systems, emergency support is available outside normal business hours. The response depends on your service level, but we understand that some Franklin businesses need technology support beyond standard 9-to-5 hours. Emergency situations are prioritized based on business impact and urgency.