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IT Support in Hillsboro, IL

Technology That Actually Works for You

Fast, reliable IT support that keeps your business running smoothly without the headaches or surprise bills.

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Hear from Our Customers

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Managed IT Services Hillsboro

Your Technology Problems, Solved

You know that sinking feeling when your computer freezes during an important presentation. Or when your entire network goes down and you’re scrambling to figure out what happened. That stops here.

With proper IT support, your systems run reliably. Your employees stay productive. Your data stays secure. You focus on running your business instead of troubleshooting technology problems.

Most importantly, you sleep better knowing someone’s watching your systems 24/7. When issues do pop up, they’re handled quickly by people who actually know what they’re doing. No more calling your nephew or hoping that YouTube tutorial works.

IT Support Company Hillsboro

We've Been Fixing This Stuff Since Before It Broke

CTS Computers has been keeping Hillsboro businesses running smoothly for years. We’ve seen every type of IT disaster you can imagine, and probably a few you can’t.

What makes us different is simple: we actually answer the phone when you call. Our technicians live and work in the area, so we understand local business needs. We’re not some faceless corporation with a call center overseas.

We’ve built our reputation one satisfied customer at a time. When your technology works the way it should, you barely notice it. That’s exactly how we like it.

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Business IT Solutions Process

How We Keep Your Business Running

First, we assess your current setup. No sales pitch, just an honest look at what’s working and what isn’t. We identify potential problems before they become expensive disasters.

Next, we implement monitoring systems that watch your network around the clock. Think of it as an early warning system for your technology. Most issues get caught and fixed before you even know they happened.

When problems do occur, you call one number and reach someone who knows your system. No transferring between departments or explaining your setup to five different people. We remote in when possible or show up in person when needed.

Regular maintenance keeps everything running smoothly. Updates, backups, security patches – all handled automatically. You get monthly reports showing what was done and what’s coming up.

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IT Helpdesk Support Services

What You Get With Our Support

Your IT support includes everything you need to keep technology from slowing down your business. Proactive monitoring catches problems early. Regular maintenance prevents the big failures that cost serious money.

Security protection keeps your data safe from ransomware and other threats. Automatic backups mean you’re never one hard drive crash away from losing everything important. Employee support helps your team use technology more effectively.

You also get someone to call when you’re making technology decisions. New software, hardware upgrades, office moves – we help you avoid expensive mistakes. Having an expert in your corner makes all the difference when technology vendors start throwing around technical terms and big price tags.

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How quickly do you respond when we have an IT emergency?

Emergency response times depend on your service level, but critical issues typically get attention within 30 minutes to 2 hours. For businesses that can’t afford downtime, priority support plans guarantee faster response times. Remote support often resolves problems immediately, while on-site visits happen the same day for urgent issues. The key is having monitoring systems that catch problems before they become emergencies. Most of our clients rarely experience true emergencies because we’re preventing issues proactively.
Break-fix means you call when something breaks and pay for each repair. Managed IT services include proactive monitoring, regular maintenance, security updates, and unlimited support for a flat monthly fee. With managed services, we’re preventing problems instead of just fixing them after they happen. You get predictable costs, better security, less downtime, and someone who knows your systems intimately. Most businesses find managed services cost less than break-fix while providing much better protection and reliability.
We work with whatever technology you currently have. The goal is making your existing systems more reliable and secure, not selling you new equipment. When replacements are necessary, we’ll explain why and give you options that fit your budget. Sometimes a simple software update or configuration change solves problems that seem like they need expensive hardware. We’re honest about what needs replacing and what can be improved. Your technology should serve your business, not the other way around.
Cybersecurity for small businesses focuses on the most common threats: ransomware, phishing emails, and weak passwords. We implement multiple layers of protection including firewalls, antivirus software, email filtering, and automatic security updates. Employee training helps your team recognize and avoid common scams. Regular backups ensure you can recover if something does get through. The approach is practical and cost-effective, not overwhelming. You don’t need enterprise-level security, but you do need protection that actually works against real threats.
When remote support isn’t enough, we come to your location. Many problems can be diagnosed remotely even if the fix requires hands-on work, so we arrive prepared with the right parts and tools. For complex issues, we might need to take equipment back to our shop for repair, providing loaner equipment when possible. The goal is always minimizing your downtime. Sometimes the fastest solution is replacing failed hardware immediately and repairing the original equipment later. We keep common replacement parts in stock for exactly this reason.
IT support costs vary based on your needs, but most small businesses spend between $100-300 per employee per month for comprehensive managed services. This includes monitoring, maintenance, security, and unlimited support. Break-fix support might seem cheaper initially, but emergency repairs and downtime costs add up quickly. The investment in proactive IT support typically pays for itself by preventing expensive problems and keeping employees productive. We provide clear pricing upfront so you can budget accurately. No surprise bills or hidden fees.