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IT Support in Logansport, IN

Your Technology Works When You Need It

Fast, reliable IT support that keeps your Logansport business running smoothly without the downtime headaches.

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Business IT Solutions Logansport

Focus on Your Business, Not Your Computers

When your technology works the way it should, everything else gets easier. Your employees stay productive instead of waiting for slow computers to catch up. Your customers get the service they expect without delays from system crashes.

You stop losing sleep over whether your data is safe or if your network will hold up during busy periods. No more scrambling to find help when something breaks at the worst possible moment.

Your IT becomes predictable, reliable, and actually helps your business grow instead of holding it back. That’s what happens when you have the right IT support in place.

IT Support Company Logansport

We Know Logansport Business Technology

CTS Computers has been keeping Logansport businesses connected and protected for years. We understand the specific challenges local companies face, from manufacturing operations that can’t afford downtime to professional services that handle sensitive client data.

We’re not a distant call center or a company that shows up once and disappears. We’re your local IT team, available when you need us and proactive about preventing problems before they cost you money.

Our approach is straightforward: fix what’s broken, prevent what we can, and help you make smart technology decisions that support your business goals.

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Managed IT Services Process

Simple IT Support That Actually Works

We start by understanding your current setup and where problems typically occur. No assumptions, no cookie-cutter solutions. Every business uses technology differently, so we need to know how yours works.

Next, we implement monitoring tools that watch your systems around the clock. Most issues give warning signs before they become major problems. We catch these early and fix them during off-hours when possible.

When you do need help, you get it fast. One phone call connects you to someone who knows your system and can solve problems quickly. We handle everything from password resets to network outages, so you can focus on running your business instead of troubleshooting computers.

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IT Helpdesk Support Services

Complete IT Support for Logansport Businesses

Our IT support covers everything your business needs to stay operational. Remote monitoring catches problems before they impact your work. When issues do occur, our helpdesk gets you back up and running quickly.

We handle network maintenance, security updates, backup verification, and hardware troubleshooting. Your employees get direct access to our support team for everything from software questions to equipment problems.

Regular maintenance keeps your systems running smoothly and extends the life of your technology investment. We also help with planning and purchasing decisions, so you get the right equipment at the right price without the sales pressure from vendors who don’t understand your business.

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How quickly do you respond to IT support requests in Logansport?

We respond to support requests within 15 minutes during business hours and provide 24/7 emergency support for critical issues. Our goal is to resolve most problems remotely within an hour, though complex issues may require additional time. For on-site visits, we typically arrive within 2-4 hours depending on the urgency and our current service schedule. We prioritize based on business impact, so server outages and network failures get immediate attention while routine requests are handled in order.
Our managed IT services include 24/7 network monitoring, regular security updates, automated backup monitoring, helpdesk support for your employees, and proactive maintenance. We also handle antivirus management, spam filtering, and basic cybersecurity protection. Monthly reports show you what we’ve done and any issues we’ve prevented or resolved. The service includes remote support for most problems and on-site visits when necessary. We also provide technology planning and purchasing guidance to help you make informed decisions about hardware and software investments.
Yes, we serve businesses throughout Cass County and surrounding areas in north-central Indiana. While we’re based in Logansport, we regularly provide IT support to companies in Kokomo, Peru, Rochester, and other nearby communities. Our remote monitoring and support capabilities work anywhere with internet connectivity, and we schedule on-site visits throughout our service area. Travel time may affect response times for on-site visits outside Logansport, but we maintain the same service standards regardless of location.
IT support costs depend on your specific needs, number of computers, and level of service required. Our managed services typically range from $100-300 per user per month, which often costs less than hiring a single full-time IT employee. We also offer break-fix support at hourly rates for businesses that prefer to pay as needed. Most small businesses find managed services more cost-effective because it includes proactive monitoring, regular maintenance, and unlimited support calls. We provide detailed quotes after assessing your current setup and understanding your business requirements.
Absolutely. Cybersecurity is a critical part of our IT support services. We implement multi-layered protection including firewalls, antivirus software, email security, and regular security updates. We also set up and monitor automated backups to protect your data from ransomware and hardware failures. Our team stays current on emerging threats and adjusts your security measures accordingly. We provide employee training on recognizing phishing attempts and other common attack methods. For businesses with specific compliance requirements, we can help implement appropriate security controls and documentation.
We respond immediately to server crashes and network outages because we know these issues stop your business completely. Our monitoring systems alert us to many problems before you even notice them, allowing us to fix issues proactively. When major outages do occur, we prioritize getting your most critical systems back online first, then work on full restoration. We maintain relationships with hardware vendors for emergency replacement parts and can implement temporary solutions to minimize downtime. Our backup and disaster recovery plans help restore your data quickly and get you back to normal operations as soon as possible.