CTS Computers serves Franklin and Johnson County with 30+ years of IT expertise, providing 24/7 monitoring and local support when technology problems threaten your business.
Hear from Our Customers
You’re not losing another afternoon to system crashes or spending your evening troubleshooting network problems. Your employees stay productive because technology works reliably in the background.
When issues do surface, they’re caught early through proactive monitoring—often before you notice anything wrong. The problems that make it through get handled quickly by technicians who already understand your systems and business needs.
Your monthly IT costs become predictable instead of surprising you with emergency repair bills. Security threats get blocked automatically. Data backups run without your involvement. You focus on serving customers and growing revenue while technology quietly supports your operations.
Most importantly, you gain confidence that systems will work during critical moments—presentations, busy seasons, important deadlines. Technology becomes an asset that enables growth rather than a liability that holds you back.
CTS Computers has provided IT solutions across Franklin, Whiteland, and surrounding Johnson County communities for over 30 years. We’ve handled more than 8,000 IT implementations and support relationships since our founding, working with businesses from five-user professional offices near the courthouse square to 100-employee operations along the State Road 144 corridor.
Our approach focuses on preventing technology problems rather than just reacting to emergencies. We partner with Microsoft, Dell, VMware, and Citrix to deliver enterprise-grade infrastructure that small and medium businesses can actually afford and manage.
Franklin businesses work with the same technicians consistently—people who learn your systems, understand your workflows, and provide support in plain English rather than confusing technical jargon. We’re local enough to arrive on-site quickly when needed, experienced enough to handle complex infrastructure challenges, and focused on keeping your business running smoothly day after day.
We start with a complete assessment of your current technology environment. This evaluation identifies security vulnerabilities, aging equipment, backup gaps, and opportunities to improve performance. You receive a clear roadmap showing what needs immediate attention and what can wait.
Next, we implement monitoring tools that watch your systems continuously. These platforms track server health, network performance, security threats, and backup status. When something deviates from normal patterns, our team receives alerts and often resolves issues before they impact your operations.
For day-to-day support, you contact technicians directly through phone, email, or our support portal. Most problems get resolved remotely within hours. When physical presence is required, we schedule on-site visits to Franklin locations quickly—typically same-day for critical issues affecting business operations.
Beyond reactive support, we conduct regular maintenance, apply security updates, manage vendor relationships, and provide strategic guidance on technology investments. You get ongoing partnership rather than transactional service calls.
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Our managed IT services cover everything Franklin businesses need to operate securely and efficiently:
We also handle strategic IT planning, vendor management, and hardware procurement. Whether you’re a remote worker needing reliable home office infrastructure, a professional practice near Franklin College, or a growing manufacturer along the SR 144 corridor, we tailor solutions to your specific operational requirements and budget constraints.
Pricing follows a predictable per-user monthly model, typically ranging from $100-$200 per user depending on service level and complexity. You know your IT costs upfront rather than facing surprise emergency repair bills.
Franklin, Indiana businesses have access to comprehensive managed IT services including 24/7 system monitoring, help desk support, cybersecurity protection, cloud solutions, and data backup. We provide both remote support and on-site service throughout Johnson County when physical presence is required.
Services cover network infrastructure management, Microsoft 365 administration, server maintenance, compliance support for regulated industries, and strategic IT planning. Small professional offices, manufacturing operations, healthcare practices, and retail businesses all receive tailored solutions matching their specific operational needs and budget requirements.
Unlike distant providers, we offer local Franklin presence with faster response times and technicians who understand the Johnson County business environment and community.
Managed IT services in Johnson County typically cost $100-$200 per user per month, depending on service level, complexity, and specific business requirements. A ten-person office generally invests $1,000-$2,000 monthly for comprehensive IT support including monitoring, security, backup, and help desk access.
This predictable monthly cost replaces unpredictable break-fix expenses that often run 2-3 times higher annually when factoring in emergency repairs, downtime costs, and productivity losses. Businesses with compliance requirements like HIPAA or PCI may see slightly higher costs due to additional security controls and documentation needs.
We provide transparent pricing upfront after assessing your environment, so you know exactly what IT support costs before committing to any service agreement.
For critical issues affecting business operations in Franklin and immediate Johnson County areas, we provide same-day on-site response—typically within 2-4 hours for true emergencies. Many problems get resolved remotely even faster through secure access tools, often within 30-60 minutes of your initial contact.
Our service level agreements guarantee one-hour response for critical issues, four-hour response for high-priority problems, and 24-hour response for medium-priority requests. These commitments apply to Franklin businesses during regular business hours, with after-hours emergency support available 24/7 for clients with critical infrastructure needs.
Response times remain consistent because you work with dedicated technicians who already know your systems rather than explaining your setup to different people every time.
Yes, CTS Computers provides 24/7 system monitoring for all managed service clients in Franklin and throughout Johnson County. Our monitoring platforms watch your infrastructure continuously, detecting and often resolving issues automatically before they impact operations—even at 2 AM on Sunday.
For after-hours emergencies requiring human intervention, we offer 24/7 emergency support for critical issues that cannot wait until morning. This includes server failures, network outages, security incidents, and other problems that halt business operations.
Non-emergency requests submitted after hours receive response the next business day. We help you determine appropriate service levels based on your operational requirements—some businesses need true 24/7 coverage while others operate fine with business-hours support and automated monitoring.
Look for genuine local presence in Franklin or Johnson County rather than distant providers who route calls through remote call centers. You want technicians who can arrive on-site quickly when needed and understand the local business environment.
Evaluate their approach to proactive support versus reactive break-fix service. Quality providers emphasize preventing problems through monitoring and maintenance rather than just responding to emergencies. Ask about specific response time commitments, pricing transparency, contract flexibility, and whether you work with consistent technicians or different people each time.
Check for relevant certifications like Microsoft Partner status and experience with businesses similar to yours in size and industry. References from other Franklin businesses provide valuable insight into actual service quality and reliability beyond marketing claims.
Managed IT services reduce downtime through continuous monitoring that detects problems before they cause outages. Automated systems track server health, network performance, storage capacity, and security threats—alerting technicians to issues while they’re still minor and fixable quickly.
Regular maintenance prevents common failure points. We apply security updates, monitor backup integrity, check hardware health indicators, and replace aging equipment before it fails catastrophically. This proactive approach catches 70-80% of potential problems before they impact Franklin business operations.
When issues do occur, faster response times minimize disruption. Your technicians already understand your systems and can troubleshoot efficiently rather than learning your environment during an emergency. Proper backup and disaster recovery planning ensures you can restore operations quickly even after serious incidents.
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