Professional IT support for Griffith businesses with 30+ years of experience, 24/7 monitoring, and local technicians who respond fast.
Hear from Our Customers
Your server crashes during your busiest afternoon. Your team can’t access files. Customers are waiting. Every minute costs money, and you’re scrambling to find someone who can fix it.
With proactive IT management, those emergencies rarely happen. Your systems get monitored around the clock. Problems get caught and fixed before they affect your business. Updates happen automatically. Backups run reliably. Your team works without interruption.
You get predictable technology costs instead of surprise repair bills. Your data stays protected from ransomware and security threats. When issues do occur, you have a team that responds within hours, not days. Your employees can focus on serving customers instead of fighting slow computers or network problems.
Technology becomes what it should be—a tool that helps your business run better, not a constant source of stress and unexpected expenses.
CTS Computers has served over 500 businesses across Lake County since the early 1990s. We’ve helped Griffith companies through every technology transition—from basic networks to cloud infrastructure, from simple email to comprehensive cybersecurity.
We partner with Dell, Microsoft, VMware, and Citrix to deliver enterprise-grade solutions scaled for small and medium businesses. Our technicians hold Microsoft certifications and stay current on emerging threats and technologies that affect local businesses.
Many of our clients are family-owned businesses along Ridge Road and throughout the residential neighborhoods between Ridge Road and Main Street. We understand the challenges of running a business in Northwest Indiana—tight budgets, seasonal fluctuations, and the need for technology that works reliably without requiring a full-time IT staff.
Our approach focuses on clear communication and practical solutions. We explain technology in plain language, provide transparent pricing, and build long-term relationships with business owners who need reliable support they can count on.
We start with a comprehensive technology assessment of your current systems. This includes reviewing your network infrastructure, evaluating security measures, checking backup systems, and identifying vulnerabilities that could cause problems. You’ll receive a detailed report explaining what’s working well and what needs attention.
Next, we develop a customized IT plan based on your business needs and budget. This might include managed services with 24/7 monitoring, specific security improvements, cloud migration, or hardware upgrades. We prioritize recommendations so you can address critical issues first and plan other improvements over time.
Once you approve the plan, we implement solutions with minimal disruption to your operations. Most work happens remotely or during off-hours. For onsite needs, our local technicians arrive promptly and work efficiently.
Ongoing support includes proactive monitoring, regular maintenance, help desk access for your employees, and quarterly reviews to ensure your technology continues meeting your needs as your business grows.
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Our managed IT services cover everything from daily support to strategic planning. We provide 24/7 network monitoring that catches issues before they cause downtime, regular system maintenance and updates, comprehensive data backup with disaster recovery, and cybersecurity protection including firewalls, threat detection, and employee training.
Many Griffith businesses need help supporting remote workers—especially professionals who commute to Chicago or work from home offices. We set up secure VPN access, configure reliable video conferencing, and ensure home networks can handle business-grade demands. Homes built in the 1950s and 60s often need network infrastructure upgrades to support modern technology loads.
For businesses in healthcare, legal, or financial services, we provide HIPAA compliance support, PCI-DSS implementation, and documentation required for regulatory audits. We understand the specific requirements for regulated industries and help you meet them without unnecessary complexity.
Our cloud services include Microsoft 365 management, Azure infrastructure, email hosting, and cloud backup solutions. We also handle vendor management, coordinating with internet providers, phone systems, and software vendors so you have one point of contact for all technology needs.
Small businesses in Griffith have access to comprehensive IT services including managed services with 24/7 monitoring, cybersecurity protection, cloud solutions, and help desk support. We provide everything from basic computer maintenance and network management to advanced services like penetration testing, disaster recovery planning, and compliance support for regulated industries.
Many local businesses along Ridge Road and throughout Griffith’s residential areas use our services to handle technology without hiring full-time IT staff. We offer both managed service plans with predictable monthly costs and on-demand support for businesses that prefer flexibility. Our local presence means faster response times and better understanding of the specific challenges facing Northwest Indiana businesses.
Managed IT services typically range from $99 to $149 per user per month, depending on the level of support and services included. This usually covers 24/7 monitoring, regular maintenance, security updates, help desk support, and backup management. For businesses with 5-20 employees, monthly costs generally fall between $500 and $2,500.
Project-based work like network installations, cloud migrations, or security assessments are quoted separately based on scope and complexity. We provide upfront estimates before starting any work. Many businesses find that managed services cost less than dealing with emergency repairs and downtime, while providing better protection and reliability. We offer transparent pricing with no hidden fees or surprise charges.
For critical issues affecting business operations—like server outages, network failures, or security incidents—we typically respond within 1-4 hours during business hours. Our 24/7 monitoring often catches and resolves problems before you even notice them. For urgent but non-critical issues, response times are usually within the same business day.
Routine support requests and scheduled maintenance are handled within 24-48 hours. Being locally based in Northwest Indiana means our technicians can reach Griffith locations quickly for onsite support when remote assistance isn’t sufficient. Many issues get resolved remotely within minutes, but when you need someone onsite, we’re close by and respond fast.
CTS Computers specializes in managed IT services, which provide proactive monitoring and maintenance to prevent problems before they cause downtime. This differs from break-fix support where you only call when something breaks. Managed services include 24/7 network monitoring, automatic updates, security management, regular backups, and unlimited help desk support for your employees.
We also offer break-fix support for businesses that prefer to handle some IT internally and only need occasional professional help. However, most Griffith businesses find that managed services provide better protection, less downtime, and more predictable costs than paying for emergency repairs. We can help you evaluate which approach makes sense for your specific situation and budget.
Look for a provider with demonstrated experience serving businesses similar to yours in size and industry. Check for relevant certifications like Microsoft Partner status and technician credentials. Ask about response times, service level agreements, and whether they provide both remote and onsite support.
Transparency matters—the provider should clearly explain what services are included, how pricing works, and what you can expect. Ask for references from local businesses and verify they have experience with your specific technology needs, whether that’s HIPAA compliance, manufacturing systems, or cloud solutions. A good provider communicates in plain language, not confusing technical jargon, and acts as a strategic partner rather than just fixing problems as they arise.
Yes, CTS Computers provides 24/7 monitoring and emergency support for managed service clients. Our systems continuously monitor your network, servers, and critical infrastructure around the clock. If issues are detected, we receive alerts immediately and can often resolve problems remotely before they affect your business operations.
For after-hours emergencies, managed service clients have access to our emergency support line. While routine requests are handled during business hours, critical issues that threaten business operations receive immediate attention regardless of time. This is particularly important for businesses that operate outside standard hours or need to ensure systems are running properly for morning operations. Lake County’s winter weather can cause unexpected issues, making 24/7 monitoring especially valuable.
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