Hear from Our Customers
Your network crashes at 2 PM on a Tuesday. Every minute costs you $427 in lost productivity and revenue. You call your current IT provider and get voicemail. Again.
CTS Computers answers calls with live support 24/7. When systems fail, our monitoring tools often detect issues before you notice them. We respond to critical problems within 15 minutes, not hours. For Lebanon businesses between downtown and I-65, that means minimal downtime and maximum productivity.
Our managed services include proactive monitoring that catches problems before they impact operations, comprehensive cybersecurity protection against the attacks targeting 43% of small businesses, and unlimited support without per-incident fees. You get predictable monthly costs instead of surprise $300/hour emergency bills.
We handle network management, data backup and disaster recovery, cloud solutions, and compliance requirements for healthcare and financial services companies. Your employees stay productive. Your customers stay served. Your business keeps running.
CTS Computers has provided IT services across Illinois and Indiana for three decades. We’ve handled everything from ransomware recovery for manufacturing companies to HIPAA compliance for medical practices to network buildouts for growing professional services firms.
Our team holds Microsoft Partner certification, Dell partnerships, and VMware expertise. We deploy enterprise-grade security tools from Sophos and Fortinet. But certifications don’t answer phones at midnight when your server fails—our live support team does.
We serve Lebanon businesses from downtown offices near the courthouse square to newer facilities along the SR 39 corridor. Many of our clients are professionals working remotely who need reliable home office setups, or local businesses supporting the LEAP district’s rapid growth. Last month alone, we responded to 47 emergency calls with an average 22-minute response time.
When you call CTS Computers, you reach the same support team every time. No ticket queues. No outsourced call centers. Just experienced technicians who know your systems because they built and maintain them.
We start with a comprehensive technology assessment of your current infrastructure. Our team evaluates your network security, backup systems, hardware age, software licensing, and compliance requirements. You receive a detailed report identifying vulnerabilities and improvement opportunities—no obligation to proceed.
If you move forward, we design a customized IT solution matching your business needs and budget. This includes migrating to our monitoring systems, implementing security layers, configuring backup solutions, and training your team. Most onboarding completes within 30-45 days with minimal disruption to daily operations.
Once active, our remote monitoring tools track your systems 24/7. We apply security patches, perform maintenance, and resolve issues proactively. When problems occur, you submit tickets through our portal, email, or phone. Critical issues get 15-minute response times. High-priority requests receive same-day attention.
You meet with your dedicated account manager quarterly to review system performance, plan technology upgrades, and align IT strategy with business goals. We provide detailed reporting on security events, support tickets, and system health. As your business grows, we scale services accordingly.
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CTS Computers provides comprehensive managed IT services including 24/7 network monitoring, help desk support for employee technology issues, and strategic IT planning through virtual CIO services. We manage your entire technology infrastructure so you can focus on running your business.
Our cybersecurity services protect against ransomware, phishing attacks, and data breaches through multi-layered defense: next-generation firewalls, endpoint protection, email security, and employee training. We conduct penetration testing to identify vulnerabilities before attackers do. For Lebanon businesses in healthcare and finance, we ensure HIPAA and PCI-DSS compliance with required documentation and controls.
Cloud solutions include Microsoft 365 migration and management, Azure infrastructure, and cloud backup with disaster recovery. We help Lebanon companies transition from aging on-premise servers to flexible cloud platforms that scale with growth. Your data stays protected with encrypted backups and tested recovery procedures.
Hardware procurement and deployment services mean you get the right equipment at competitive prices through our Dell and HP partnerships. We handle setup, configuration, and integration with existing systems. Whether you’re opening a new office along SR 39 or upgrading downtown locations near the courthouse, we manage the entire process from ordering to installation.
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