Professional IT support and cybersecurity for Mooresville businesses, backed by 30+ years of experience keeping systems secure and running.
Hear from Our Customers
You shouldn’t lose half a day’s revenue because your network crashed during your busiest hours. That’s the reality when IT problems go unnoticed until they shut everything down.
With proactive monitoring, potential failures get caught and fixed before your employees even notice. Failing hard drives get replaced during lunch hours instead of triggering emergency weekend recovery. Security vulnerabilities get patched before they become ransomware attacks that lock you out of your own data.
Your monthly IT costs become predictable instead of spiking every time something breaks. No more surprise bills that wreck your budget. No more wondering if your backup system will actually work when you need it.
Small businesses along State Road 67 and throughout Morgan County need technology that supports growth instead of creating constant emergencies. That’s what happens when monitoring systems work around the clock and experienced technicians handle issues before they escalate.
CTS Computers has spent over 30 years helping businesses across Illinois and Indiana navigate technology challenges. We’ve seen every type of IT crisis and prevented thousands more through proactive management.
Our team holds certifications from Microsoft, Dell, VMware, and Citrix because technology partnerships matter when you’re protecting client data and maintaining system uptime. We’re not a one-person operation learning as we go. We’re established professionals with the resources to handle everything from basic network issues to complex compliance requirements.
Businesses in Mooresville get local support without the overhead of maintaining an in-house IT department. When you call, you reach technicians who already know your systems and can resolve issues quickly. We serve healthcare practices managing HIPAA compliance, manufacturers coordinating production systems, and professional services firms supporting remote workers throughout Morgan County.
Our approach focuses on prevention and planning, not just emergency response. That’s why clients stay with us year after year instead of constantly searching for better support.
We start with a complete assessment of your current IT infrastructure. What’s working well? What’s creating vulnerabilities? What’s costing you money through inefficiency? You get honest answers, not a sales pitch designed to sell you services you don’t need.
Next comes implementation of 24/7 monitoring systems that watch your network continuously. These systems alert us to developing problems like failing hardware, security threats, or performance issues. Most get resolved remotely before they affect your operations. Your employees stay productive while we handle the technical work in the background.
When issues require immediate attention, you get fast response from technicians who understand your specific setup. We document every fix and use that knowledge to prevent similar problems in the future. Over time, your systems become more stable and reliable as we eliminate recurring issues and optimize performance.
Regular maintenance happens on schedules that work for your business. Updates, patches, and system checks occur during off-hours when they won’t disrupt your work. You stay informed through clear communication without technical jargon that confuses more than it helps.
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Our managed IT services cover everything your business needs to operate securely and efficiently:
Indianapolis commuters working from homes along Indianapolis Road need enterprise-quality network infrastructure that supports remote access and video conferencing. Downtown Mooresville businesses in older buildings need creative solutions for modern connectivity requirements. We handle both scenarios and everything in between.
When you’re evaluating major technology decisions like server upgrades or software migrations, our consulting services provide honest guidance based on your actual needs and budget. We explain options in plain English and help you understand the long-term implications of different choices.
Predictable monthly costs replace unpredictable emergency bills. You know exactly what you’re paying each month, and that fee covers proactive maintenance, monitoring, and support. Most Morgan County businesses find this approach costs less than their previous break-fix model when you factor in reduced downtime and eliminated emergency charges.
Small businesses in Mooresville can access comprehensive managed IT services including 24/7 network monitoring, cybersecurity protection, cloud solutions, data backup, and help desk support. These services are designed specifically for companies that need professional IT support without hiring full-time staff.
We work with healthcare practices managing patient data, retail businesses along State Road 67, professional services firms, and small manufacturers throughout Morgan County. Services scale to match your business size and can include HIPAA compliance for medical practices, disaster recovery planning, and strategic technology consulting.
Most small businesses benefit from managed services because it provides predictable monthly costs and proactive problem prevention instead of paying emergency rates when systems fail.
Managed IT services in Morgan County typically cost between $100 and $200 per employee per month, depending on your specific needs and service level. This covers 24/7 monitoring, regular maintenance, security management, backup monitoring, and help desk support for your team.
Many Mooresville businesses find this costs less than their previous break-fix approach when you calculate the true expenses. Break-fix charges $75-150 per hour and bills you for every problem, plus you lose money during downtime. Small businesses lose $137-427 per minute when systems are down, so a three-hour outage costs $24,660-76,860 in lost productivity and revenue.
We provide upfront pricing so you know exactly what to expect each month. No surprise bills when something breaks.
Our managed service clients receive response within 27-30 minutes for critical issues, which is significantly faster than the industry average. Many problems get resolved remotely before they impact your operations because our monitoring systems catch issues early.
For businesses in Mooresville and throughout Morgan County, we provide both remote support and on-site service when needed. Remote support is faster for most issues and available 24/7. When on-site visits are necessary, local presence means we can reach you quickly instead of driving from Indianapolis.
Response times are guaranteed through Service Level Agreements that specify exactly what to expect for different types of issues. Critical problems like complete network outages get immediate priority, while less urgent issues are scheduled appropriately.
Yes, CTS Computers provides 24/7 monitoring and emergency support for managed service clients. Our systems watch your network continuously, even outside business hours, catching problems before they become emergencies.
True 24/7 support means more than just an answering service. It means experienced technicians available to resolve critical issues at any time, including nights, weekends, and holidays. Most problems get handled remotely, but we can provide on-site support in Mooresville when situations require it.
This level of coverage is especially important for businesses that operate beyond standard hours or have employees working remotely. Technology problems don’t wait for convenient times, so neither do we. Our monitoring systems work around the clock to keep your systems secure and operational.
Break-fix support means you call when something breaks and pay hourly rates ($75-150 per hour) to fix it. Managed IT services provide continuous monitoring, maintenance, and support for a predictable monthly fee. The fundamental difference is reactive versus proactive.
With break-fix, you wait for problems to occur, then deal with downtime, lost productivity, and emergency repair costs. With managed services, monitoring systems catch issues early and fix them before they disrupt your business. Failing hardware gets replaced during business hours instead of triggering weekend emergencies.
Most Morgan County businesses find managed services cost less overall because you avoid expensive downtime and emergency rates. You also get strategic IT planning and security management instead of just fixing broken things. The monthly fee covers monitoring, maintenance, updates, security, backups, and help desk support.
Professional IT services protect your Mooresville business through multiple security layers. This includes advanced firewalls, endpoint detection and response systems, regular security patches, email filtering to block phishing attempts, and employee training on recognizing threats.
Small businesses are targeted in 82% of ransomware attacks because cybercriminals know they often lack dedicated security staff. Sixty percent of small businesses close within six months of a cyberattack. Professional cybersecurity isn’t optional anymore, it’s essential for survival.
We also help businesses meet compliance requirements like HIPAA for healthcare practices in Morgan County. This includes encrypted communications, secure data backup, access controls, and documentation. Many cyber insurance policies now require specific security measures, and we help you meet those requirements to maintain coverage.
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