Hear from Our Customers
You’re not losing another afternoon to system crashes or spending hours on hold with overseas support centers. When your network goes down or ransomware threatens your data, you need local experts who answer the phone and respond fast.
Your servers stay monitored 24/7. Security threats get blocked before they reach your systems. Data backups run automatically to secure cloud storage and local systems. When employees have questions or problems, they reach real technicians who know your business and fix issues quickly—not voicemail or ticket systems.
You get predictable monthly costs instead of surprise emergency bills. Your team stays productive because technology works reliably. And you have strategic IT guidance helping your systems support business growth rather than holding you back. Most issues get resolved remotely within the first hour, and critical problems bring on-site support within two hours across Quincy.
CTS Computers has supported over 400 small and medium businesses across central Illinois and Indiana since 1991. We understand the challenges Quincy companies face—from healthcare practices near Blessing Hospital requiring HIPAA compliance to manufacturers needing reliable production systems to downtown businesses in historic buildings requiring creative infrastructure solutions.
We partner with leading technology providers including Dell, Microsoft, VMware, and Citrix to deliver enterprise-level IT infrastructure scaled for small business budgets. Our technicians hold multiple industry certifications and average 15+ years of hands-on experience with the systems and software Quincy businesses rely on daily.
When you call CTS Computers, you reach our local team—not a call center in another state or country. We provide the same level of professional IT support that Fortune 500 companies maintain, customized for businesses with 10 to 100 employees throughout the Quincy area and surrounding tri-state region.
We start with a comprehensive technology assessment of your current infrastructure. Our technicians evaluate network security, backup systems, hardware condition, software licensing, and potential vulnerabilities. You receive a detailed report identifying immediate risks and long-term improvement opportunities with clear priorities and transparent pricing.
Next, we implement proactive monitoring across your servers, workstations, and network equipment. Our systems watch for security threats, performance issues, and potential failures 24 hours a day. Most problems get resolved automatically or by our technicians before you notice anything wrong. Your systems receive regular updates, security patches, and performance optimization.
When issues do occur, you contact us directly through phone, email, or our client portal. Critical problems affecting your entire operation get response within two hours. High-priority issues affecting multiple users get response within one hour. Most common problems get resolved remotely, and we dispatch on-site technicians when needed. You also receive monthly reports showing system performance, security events blocked, and recommendations for improvements supporting your business goals.
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Our managed IT services cover everything Quincy businesses need to operate securely and efficiently:
We handle hardware procurement, software licensing, email setup, and new employee onboarding. Businesses along Broadway and State Street, healthcare offices near Blessing Hospital, and manufacturers throughout Adams County rely on our infrastructure management to keep operations running smoothly. Our service includes strategic IT planning helping you make smart technology decisions as your business grows—whether adding employees, opening locations, or implementing new systems. You get enterprise-level protection and support at small business pricing with transparent monthly costs and no surprise bills for routine maintenance.
Quincy businesses most commonly need cybersecurity protection, reliable data backup systems, and proactive network monitoring. Healthcare practices require HIPAA-compliant IT infrastructure with encrypted data storage and secure email. Manufacturing companies need reliable networks supporting production systems and inventory management with minimal downtime tolerance.
Professional services firms need secure remote access for field staff and cloud-based file sharing. Retail businesses require point-of-sale system support and payment card industry compliance. Most Quincy companies also need help desk support for employees, regular software updates, and strategic IT planning. We customize service packages based on your industry, size, and specific operational requirements rather than forcing one-size-fits-all solutions.
Managed IT services in Quincy typically cost $110 to $400 per user per month depending on service level and business requirements. A 10-person business usually invests $1,500 to $3,000 monthly for comprehensive coverage including 24/7 monitoring, cybersecurity, backup, and unlimited help desk support. Businesses with 25 to 50 employees often pay $3,500 to $8,000 monthly.
Healthcare practices and financial services firms requiring HIPAA or regulatory compliance typically add $50 to $75 per user monthly for additional security measures and documentation. This investment typically costs less than hiring one full-time IT person while providing expertise of an entire technical team. We offer transparent pricing with no hidden fees—you know exactly what you’re paying each month with all routine maintenance and most support included.
Look for local presence with technicians who can provide on-site support when needed, not just remote assistance from another state. Verify they offer specific response time commitments in writing—not vague promises about fast service. Ask about their monitoring systems and how they prevent problems proactively rather than just reacting to failures.
Check their experience with businesses similar to yours in size and industry. Request references from current Quincy clients you can contact. Verify they carry adequate insurance and their technicians hold relevant certifications. Ask about their backup and disaster recovery procedures—how quickly can they restore your data after a major incident? Transparent pricing with clear inclusions and exclusions matters more than the lowest price. Finally, ensure they provide strategic guidance helping your technology support business growth, not just keeping systems running.
Many Quincy IT companies claim 24/7 support but actually provide voicemail after business hours with next-day callback. At CTS Computers, our 24/7 monitoring systems watch your infrastructure continuously, and our technicians respond to critical emergencies any time including nights, weekends, and holidays. You receive direct contact numbers reaching real technicians, not answering services.
For critical issues affecting your entire operation—like server crashes, network outages, or security breaches—we respond within two hours regardless of when they occur. Most problems get resolved remotely, and we dispatch on-site technicians when necessary. Less urgent issues during off-hours receive response first thing the following business day. Our monitoring systems often detect and resolve problems automatically before they impact your operations, even at 2 AM on Sunday.
Response times vary significantly between providers. Some take 24 to 48 hours for non-emergency issues and 4 to 8 hours for emergencies. At CTS Computers, we guarantee two-hour response for critical issues affecting your entire business operation. High-priority problems affecting multiple users get one-hour response. Medium-priority issues affecting individual users get response within four hours during business hours.
Most common problems get resolved remotely within the first hour of contact. For issues requiring on-site support, we dispatch technicians throughout Quincy and Adams County. Our local presence means we’re not traveling from Springfield or St. Louis—we’re already in your area. Emergency response includes nights, weekends, and holidays for critical situations. Our proactive monitoring often prevents emergencies entirely by catching problems before they cause downtime.
CTS Computers specializes in healthcare, manufacturing, professional services, and financial services throughout Quincy and central Illinois. We support medical practices requiring HIPAA compliance with encrypted data storage, secure messaging, and electronic health records systems. Our manufacturing clients need reliable networks for production systems, inventory management, and supply chain operations with minimal downtime tolerance.
We serve law firms, accounting practices, and insurance agencies requiring secure document management, client confidentiality protections, and regulatory compliance. Financial services clients receive support for GLBA compliance, transaction security, and data protection. We also support retail businesses, nonprofits, and general business services. Our 30+ years serving diverse industries means we understand the specific technology requirements, compliance obligations, and operational challenges facing different business types rather than providing generic IT support.
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