Professional IT support serving Woodford County since 1991 with 24/7 monitoring, cybersecurity protection, and local technicians who respond fast.
Hear from Our Customers
Every minute your systems are down costs between $137 and $427 in lost productivity, missed sales, and idle employees. That three-hour outage last month? It probably cost your business $25,000 or more.
You get proactive monitoring that catches problems before they shut down your operations. When your server starts showing warning signs at 2 AM, we’re already fixing it before your team arrives at 8. Your employees stay productive instead of waiting for systems to come back online. Your customers get served without interruption.
The technology supporting your Roanoke business becomes predictable instead of unpredictable. You know exactly what IT costs each month, with no surprise emergency bills. Your data stays protected with enterprise-grade security designed specifically for small businesses. And when you do need help, you reach a real person who knows your systems and can fix issues fast—not a call center reading from a script.
CTS Computers has been solving technology challenges for businesses throughout Woodford County and central Illinois for over 30 years. We’ve worked with medical practices managing HIPAA compliance, manufacturing operations running precision equipment, and professional services firms supporting remote workers—we understand what small businesses in this area actually need.
Last month alone, we prevented 47 potential system failures across our client base through proactive monitoring. That’s 47 businesses that didn’t experience downtime, didn’t lose data, and didn’t face emergency IT bills. Our team holds Microsoft, Dell, VMware, and Citrix certifications, giving you access to enterprise-level expertise without enterprise-level costs.
We explain technology in terms that make sense for your business, not confusing technical jargon. When you call, you reach someone who already knows your systems, your team, and your specific setup. No repeating your problem to three different people. No waiting days for a Peoria-based provider to drive out to Roanoke. Just fast, reliable support from people who understand both technology and local business needs.
We start with a comprehensive assessment of your current technology infrastructure. This includes evaluating your network security, backup systems, hardware age, software licensing, and potential vulnerabilities. You receive a detailed report showing exactly what’s working well, what needs attention, and what could cause problems in the next 6-12 months. No technical jargon—just clear explanations of what we found and what it means for your business.
Next, we create a customized IT plan that fits your specific needs and budget. A ten-person accounting firm needs different technology than a twenty-person manufacturing operation. We recommend solutions based on your actual requirements, not a one-size-fits-all package. You see transparent pricing for each service, so you understand exactly what you’re paying for and why.
Then we implement the solution with minimal disruption to your daily operations. Most transitions happen outside business hours or in phases that keep your team productive. Once your systems are under our management, we monitor them 24/7, perform regular maintenance, apply security updates, and respond quickly when issues arise. You receive monthly reports showing what we’ve done, what we’ve prevented, and how your technology is performing.
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Our managed IT services cover everything your Roanoke business needs to stay operational and secure:
Many businesses along Highway 116 and throughout Woodford County struggle with unreliable IT support from distant providers. You get local expertise with the response time that matters when technology problems threaten your operations. Whether you’re a professional services firm with remote workers needing reliable home office setups, or a Main Street business requiring point-of-sale systems that never fail, we provide the technology foundation that lets you focus on serving customers instead of troubleshooting computers.
Small businesses in Roanoke have access to comprehensive managed IT services including 24/7 network monitoring, cybersecurity protection, data backup and disaster recovery, help desk support, and strategic technology planning. These services are specifically designed for businesses with 5-50 employees who need enterprise-level IT capabilities without hiring full-time staff.
We also provide specialized support for industry-specific needs—HIPAA compliance for medical practices, secure client data management for legal and financial services firms, and operational technology support for manufacturing businesses. Services can be customized based on your actual requirements, so you’re not paying for capabilities you don’t need while ensuring critical areas like security and backup are properly covered.
Managed IT services for small businesses in Woodford County typically range from $100 to $250 per user per month, depending on the level of support and services included. A ten-person business might invest $1,500-$2,000 monthly for comprehensive coverage including monitoring, security, backup, and help desk support. This usually costs significantly less than hiring a full-time IT person when you factor in salary, benefits, and ongoing training expenses.
Initial onboarding typically costs one to two months of service fees to cover assessment, setup, and migration. We provide transparent pricing upfront so you can budget accurately. Most businesses find that predictable monthly costs combined with prevented downtime saves money compared to the break-fix model where you pay emergency rates every time something breaks and lose revenue during outages.
Response times depend on issue severity and your service agreement level. Critical problems that stop business operations—like server failures or network outages—typically receive response within 15-30 minutes, with our team working immediately to restore systems. High-priority issues affecting multiple users usually get attention within 1-2 hours. Standard support requests like software questions or single-user problems are typically addressed within 4 hours during business days.
Because we’re based in central Illinois rather than requiring technicians to drive from Peoria or further, we can provide faster onsite support when remote resolution isn’t possible. Our proactive monitoring often catches and fixes problems before you even notice them, which is the fastest response time of all—preventing the issue entirely.
Yes, 24/7 emergency support is available for critical issues that can’t wait until the next business day. This is especially important for businesses that operate beyond standard hours or have systems that must stay operational to serve customers. Our monitoring systems watch your network around the clock, and our team responds to critical alerts even at 2 AM on weekends.
The specific availability and guaranteed response times depend on your service agreement level. Some businesses need full 24/7 coverage with 15-minute response guarantees, while others are fine with business-hours support and emergency-only after-hours coverage. We work with you to determine what level of availability makes sense for your operations and budget, ensuring truly urgent problems get immediate attention when your business depends on it.
Break-fix IT support means you call for help when something breaks and pay hourly rates (typically $100-$150 per hour) plus emergency premiums for urgent issues. You have no ongoing monitoring, no preventive maintenance, and no predictable costs. Managed IT services provide continuous monitoring, proactive maintenance, regular security updates, and included help desk support for a flat monthly fee.
The real difference shows up in total costs and downtime. Break-fix clients typically experience more frequent failures, longer outages, and higher emergency bills. A single three-hour outage can cost $25,000 in lost productivity and revenue, far exceeding months of managed services fees. Managed services prevent most problems before they cause downtime, catch issues early when they’re easier to fix, and provide predictable monthly costs that make budgeting straightforward.
Start by asking about guaranteed response times for different priority levels and whether they provide both remote and onsite support. Verify they have experience with businesses your size and in your industry, especially if you have compliance requirements like HIPAA. Request transparent pricing information upfront—providers confident in their value will explain costs clearly rather than hiding behind ‘contact us for quote.’
Check for relevant certifications like Microsoft, Cisco, or CompTIA that demonstrate technical competence. Ask for local references from businesses similar to yours and actually call them. Find out how they handle after-hours emergencies and whether you’ll work with a dedicated account manager or get routed to whoever is available. The right provider should explain technology in terms you understand, demonstrate knowledge of your specific business challenges, and show genuine interest in supporting your success rather than just selling services.
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