Professional IT support for Sheridan businesses with 30+ years protecting data, preventing downtime, and delivering transparent pricing across Hamilton County.
Hear from Our Customers
You’re not scrambling to find someone who can fix your server at 4 PM on Friday. You’re not watching employees sit idle because the network went down again. You’re not wondering if last night’s backup actually worked or if your business data is at risk.
Your systems stay online because someone is monitoring them around the clock, catching issues before they become emergencies. When problems do surface, you get fast response from technicians who already know your infrastructure—no explaining your setup to a different person every time. Your employees stay productive instead of playing IT support for each other or waiting hours for help.
Security updates happen automatically. Backups run and get tested regularly. Your network performs reliably whether you have five employees or fifty. You make technology decisions based on what your business actually needs, with guidance from people who understand both IT and how small businesses in Hamilton County operate.
Technology becomes something that supports your growth instead of limiting it.
CTS Computers has spent three decades helping businesses across Illinois and Indiana navigate technology challenges. We’ve worked with over 200 small and medium-sized companies, from Main Street retailers in Sheridan to healthcare practices managing HIPAA compliance to manufacturers coordinating multiple locations.
Our team holds certifications from Microsoft, VMware, Citrix, and other leading technology providers—not because we collect credentials, but because we need that expertise to solve real problems. When ransomware attacks increased 60% last year, we had already implemented the security layers that kept our clients protected. When remote work became essential overnight, our clients transitioned smoothly because their infrastructure was already built for it.
We’re based in the region we serve. When you call, you reach technicians who understand that a downed system in Sheridan means lost revenue and frustrated customers, not just a ticket number. We’ve seen what happens when small businesses defer IT maintenance, and more importantly, we know how to prevent those disasters before they cost you money and sleep.
We start with a complete assessment of your current technology infrastructure. This isn’t a sales pitch disguised as an evaluation—it’s an honest look at what’s working, what’s vulnerable, and what needs attention. You get a clear explanation in plain language about your security posture, backup reliability, and where problems are likely to emerge.
Once we understand your systems, we implement 24/7 monitoring that watches for issues continuously. Software updates happen automatically during off-hours. Security patches get applied before vulnerabilities become entry points. Storage capacity gets tracked so you’re never surprised by a full drive. Most problems get resolved before they affect your business operations.
When issues do require attention, you get fast response from technicians who already know your environment. Most situations get handled remotely within hours. For problems requiring on-site visits, someone arrives who understands your business and your systems—no starting from scratch with explanations.
Regular strategy sessions ensure your technology aligns with your business goals. As you grow or add locations, your IT infrastructure scales appropriately instead of becoming a bottleneck.
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Comprehensive managed IT services cover everything from network monitoring and cybersecurity to help desk support and strategic planning. Your business gets enterprise-level protection without enterprise-level costs—proactive monitoring, automatic updates, regular backups, and security measures that address the threats small businesses actually face.
Cybersecurity services protect against the attacks targeting companies along State Road 47 and throughout Hamilton County. This includes firewall management, email filtering that catches phishing attempts, employee training to recognize threats, and penetration testing to find vulnerabilities before attackers do. For businesses handling sensitive data, we provide HIPAA compliance support and PCI-DSS guidance that keeps you protected and audit-ready.
Cloud solutions and disaster recovery planning ensure your business survives equipment failures, cyberattacks, or other disruptions. Data gets backed up automatically and tested regularly—not just stored and hoped for. If disaster strikes, you have a documented recovery plan and the support to execute it quickly.
Help desk support means your team has expert assistance when they need it. Whether someone in your Sheridan office can’t access files, a remote worker is having VPN issues, or you’re planning a technology upgrade, you get guidance from people who understand your systems and your business objectives.
Businesses in Sheridan have access to comprehensive managed IT services including 24/7 network monitoring, cybersecurity protection, cloud solutions, data backup and disaster recovery, help desk support, and strategic IT consulting. Services cover everything from preventing downtime through proactive monitoring to responding quickly when issues arise.
For companies along Main Street or throughout northern Hamilton County, this includes on-site support when remote assistance isn’t sufficient, compliance guidance for regulated industries like healthcare and finance, and technology planning that aligns with business growth. Whether you’re a small retail operation or a growing manufacturer, services scale to match your needs and budget.
Managed IT services typically cost between $100 and $250 per user per month, depending on the service level and complexity of your infrastructure. A Sheridan business with five employees might invest $500-$1,000 monthly for comprehensive support, while a company with twenty employees would budget $2,000-$4,000 monthly.
Pricing depends on factors like the number of devices being managed, whether you need 24/7 support or business-hours coverage, compliance requirements for your industry, and the condition of your current infrastructure. Most businesses find this predictable monthly cost far less expensive than the combination of emergency repair bills, lost productivity from downtime, and the risk of data breaches that come with reactive IT support.
Response times for IT support in Sheridan depend on the severity of the issue and your service level agreement. Critical problems affecting your entire business typically receive response within 2-4 hours during business hours, with emergency support available for situations that can’t wait. Many issues get resolved remotely within the same day.
For non-critical issues like individual computer problems or software questions, response typically happens within 24 hours. The advantage of managed services is that most problems get caught and resolved through proactive monitoring before they become urgent situations requiring emergency response. Being located in Hamilton County means on-site visits happen quickly when remote support isn’t sufficient.
Yes, on-site IT support is available throughout Sheridan and Hamilton County when remote assistance can’t resolve the issue. This includes situations like hardware failures, network equipment problems, new equipment installation, or complex troubleshooting that requires hands-on access to your systems.
Most routine issues get handled remotely, which means faster resolution without waiting for a technician to drive to your location. But when on-site visits are necessary, someone arrives who already knows your infrastructure from monitoring and managing it remotely. This means less time explaining your setup and faster resolution of whatever problem brought them to your Sheridan office.
Cybersecurity services for Sheridan businesses include firewall management, email security that filters phishing attempts, endpoint protection for all computers and devices, regular security updates and patch management, employee training to recognize threats, and penetration testing to identify vulnerabilities before attackers find them.
For businesses handling sensitive information, services include HIPAA compliance support for healthcare practices, PCI-DSS guidance for companies processing credit cards, and data encryption for protecting customer information. You also get incident response planning so if a security event occurs, you have a documented process for containing it, recovering quickly, and meeting any notification requirements under Indiana law.
Contact CTS Computers to schedule a free IT assessment for your Sheridan business. The assessment includes a complete evaluation of your current technology infrastructure, identification of security vulnerabilities, review of your backup and disaster recovery capabilities, and analysis of where problems are likely to emerge.
You’ll receive a clear report in plain language explaining what’s working well, what needs attention, and what the priorities should be based on your business operations and budget. There’s no obligation and no pressure—just honest information about your technology environment and what it would take to improve it. The assessment typically takes 2-3 hours and can be scheduled around your business operations.
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