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IT Services in Thornton, IL

Technology That Actually Works For You

Stop dealing with computer crashes, slow networks, and IT headaches that cost you time and money.

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Managed IT Services Thornton

Focus On Your Business, Not IT Problems

Your servers stay running. Your network performs reliably. Your team stays productive instead of waiting for computers to work.

When your technology runs smoothly, you can focus on what matters most – serving your customers and growing your business. No more emergency calls to fix crashed systems or wondering if your data is safe.

You get predictable monthly costs instead of surprise repair bills. Your employees can actually do their jobs without fighting slow computers or network issues. That’s what reliable IT support looks like.

IT Support Services Thornton

We Keep Thornton Businesses Running

CTS Computers has been providing IT services to businesses throughout Thornton, IL and the surrounding area for years. We understand what local businesses need because we work with them every day.

Our technicians know the difference between a quick fix and a real solution. We’ve seen what happens when businesses try to cut corners on IT support – and we’ve helped them recover from those mistakes.

You’re not just getting technical support. You’re getting a local team that understands your business and responds when you need help.

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IT Consulting Services Process

Simple Process, Reliable Results

We start by understanding your current technology setup and business needs. No generic solutions or one-size-fits-all approaches – we look at what you actually use and where problems occur.

Next, we implement monitoring and maintenance systems that catch issues before they become expensive problems. Your network gets optimized, security gets updated, and backup systems get tested regularly.

When you need help, you call our helpdesk and talk to real technicians who know your setup. Most issues get resolved remotely within minutes. For bigger problems, we come to your location and fix things properly the first time.

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Business IT Services Thornton

Complete IT Support For Your Business

You get proactive network monitoring that spots problems before they crash your systems. Server maintenance keeps everything running smoothly. Workstation support ensures your team’s computers actually work when they need them.

Our IT helpdesk handles everything from password resets to software issues. Network support keeps your internet and internal systems running fast. Security services protect against viruses, ransomware, and data breaches that could shut down your business.

We also handle IT planning so your technology grows with your business instead of holding it back. Vendor management means you have one point of contact instead of dealing with multiple tech companies when something breaks.

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How quickly do you respond to IT support requests in Thornton?

We answer helpdesk calls during business hours and respond to critical issues within 15 minutes. For on-site visits in the Thornton area, we typically arrive within 2-4 hours depending on the urgency. Emergency situations like server crashes or network outages get immediate priority. Our goal is to minimize your downtime, not just eventually show up. Most problems get resolved remotely while you’re still on the phone, which means your team can get back to work right away.
Managed IT services include 24/7 network monitoring, regular maintenance, security updates, data backup management, and unlimited helpdesk support. We also handle software updates, antivirus management, and basic cybersecurity protection. You get monthly reports showing system performance and any issues we’ve resolved. The service covers all your computers, servers, and network equipment under one predictable monthly fee. Emergency on-site visits are included when remote support isn’t enough to solve the problem.
We implement multiple layers of security including firewalls, antivirus software, email filtering, and regular security updates. Your data gets backed up automatically to secure offsite locations, so you’re protected even if ransomware hits your systems. We monitor for suspicious network activity and block threats before they can access your files. Employee training helps your team recognize phishing emails and other common attack methods. Regular security assessments identify vulnerabilities before hackers can exploit them.
Managed IT services use fixed monthly pricing based on the number of computers and servers you have. This covers monitoring, maintenance, helpdesk support, and most on-site visits. Project work like network upgrades or new system installations are quoted separately. We don’t charge extra for phone support or remote troubleshooting – that’s all included in your monthly service. Emergency rates only apply if you’re not on a managed service plan and need immediate help outside business hours.
We provide both remote and on-site IT support throughout Thornton and surrounding areas. Many issues get resolved remotely, which is faster for simple problems like software glitches or user questions. For hardware problems, network installations, or complex troubleshooting, we come to your location with the right tools and parts. Our technicians are local, so we can be there quickly when you need hands-on support. We’ll always try remote support first since it gets you back to work faster.
We review your current systems quarterly and recommend upgrades before equipment fails or becomes obsolete. Technology planning includes budgeting for replacements, evaluating new software that could improve efficiency, and scaling your network as your business grows. We help you avoid emergency purchases by planning ahead for equipment lifecycles. Our recommendations focus on what actually benefits your business, not just the latest technology trends. You get a clear roadmap for technology investments that support your business goals.