IT Support in New Lenox, IL

Technology That Actually Works for Your Business

Stop losing money to computer crashes and get reliable IT support that keeps your business running smoothly.

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Managed IT Services New Lenox

What Reliable Technology Looks Like

Your computers start up fast every morning. Your network doesn’t slow down when everyone’s online. Your files are backed up automatically, and you sleep better knowing your data is protected.

When something does go wrong, you have a phone number to call. Someone answers who knows your system and can fix the problem quickly, often before you even notice it.

No more wondering if your technology will work today. No more surprise repair bills that mess up your budget. Just reliable IT support that lets you focus on running your business instead of troubleshooting computers.

IT Support Company New Lenox

Local IT Experts You Can Count On

CTS Computers has been keeping New Lenox businesses running smoothly for years. We understand the technology challenges local companies face because we work with them every day.

Our team knows that when your computers go down, your business stops making money. That’s why we focus on preventing problems before they happen, not just fixing them after the damage is done.

You’ll work with certified technicians who live and work in the community. We’re not a call center in another state – we’re your neighbors who understand local business needs.

Business IT Solutions Process

How We Keep Your Technology Running

First, we assess your current setup and identify potential problems before they cause downtime. This includes checking your network, servers, computers, and security systems.

Next, we set up monitoring tools that watch your systems 24/7. If something starts going wrong, we often fix it remotely before you even know there was an issue.

For problems that need hands-on attention, we provide on-site support with fast response times. You’ll know exactly when someone is coming and what the fix will cost – no surprises.

We also handle regular maintenance, software updates, and security patches so your systems stay current and protected. Think of it as regular tune-ups for your technology.

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IT Helpdesk Support Services

Complete IT Support for Growing Businesses

You get comprehensive managed IT services that cover everything from basic computer maintenance to complex network administration. This includes 24/7 system monitoring, regular backups, cybersecurity protection, and help desk support for your employees.

Many New Lenox businesses struggle with outdated systems that slow down productivity. CTS Computers helps modernize your technology infrastructure while staying within budget. We handle cloud migrations, network upgrades, and new equipment installations.

Your team gets direct access to experienced technicians who understand your business operations. Whether it’s a password reset or a server problem, you have reliable support that responds quickly and fixes issues the right way the first time.

How quickly can you respond when we have an IT emergency?

Response times depend on your service agreement, but most urgent issues get attention within 2-4 hours during business hours. For critical systems that affect your entire business, we prioritize these calls and often respond within an hour. Emergency support is available 24/7 for managed service clients. The goal is always to minimize your downtime and get your business back to normal operations as quickly as possible.

What's included in managed IT services versus break-fix support?

Managed IT services include proactive monitoring, regular maintenance, security updates, help desk support, and system backups for a fixed monthly fee. Break-fix means you only pay when something breaks, but you also deal with more downtime and unpredictable costs. Most businesses save money with managed services because problems get prevented instead of causing expensive emergencies. You also get better security and more reliable systems with the managed approach.

Can you help us move our data to the cloud safely?

Yes, cloud migration is a core service. We start by evaluating your current data and applications to determine what makes sense to move and what should stay local. The migration happens in phases to minimize disruption to your daily operations. Your data gets encrypted during transfer and we handle all the technical setup. We also provide training so your team knows how to use the new cloud systems effectively.

Do you work with businesses that already have some IT equipment?

Absolutely. Most clients already have computers, servers, and network equipment when they start working with CTS Computers. We assess what you currently have, identify what’s working well, and recommend upgrades only when necessary. There’s no pressure to replace everything at once. We work with your existing technology and help you plan smart upgrades over time that fit your budget and business needs.

How do you protect our business from cyber attacks and data loss?

Cybersecurity starts with multiple layers of protection including firewalls, antivirus software, email filtering, and employee training. We also set up automated backups that run daily and store copies both locally and in secure cloud locations. Regular security updates and patches keep your systems protected against new threats. If something does happen, you have clean backup copies of your data and a recovery plan to get back online quickly.

What does IT support cost for a small business like ours?

Costs depend on how many computers you have, what systems you’re running, and what level of support you need. Most small businesses pay between $100-200 per computer per month for comprehensive managed services. This covers monitoring, maintenance, help desk support, and security. Break-fix services charge by the hour, typically $125-150, but costs can be unpredictable. We provide detailed quotes after assessing your specific needs and budget requirements.

Local Resources

New Lenox, IL is located in Will County in Illinois State